# Changing 2FA Numbers

> Category: General
> Canonical URL: https://crazytel.com.au/knowledgebase/article/changing-2fa-numbers

How to change your 2FA number on your Crazytel account

"This article explains the process for changing the mobile phone number associated with your account when you use two-factor authentication (2FA).


## REQUIREMENTS

 * You must be the account holder
 * You must be able to verify your account ownership
 * The change must be requested via phone call


## PROCESS


**STEP 1: PREPARE FOR THE CALL**

Before calling, please have your account information ready for verification purposes.


**STEP 2: CONTACT CUSTOMER SUPPORT**

Call our dedicated customer support line at 1800 272 998.


**STEP 3: VERIFY YOUR IDENTITY**

Our representatives will ask you to verify your identity as the account holder through our standard verification process.


**STEP 4: REQUEST THE CHANGE**

Once verified, you can request to change the mobile number associated with your account.


## IMPORTANT NOTES

 * Only the primary account holder can change the main mobile number on the account
 * This process helps ensure the security of your account
 * Two-factor authentication will continue to protect your account after the number change"