# CrazyPBX - Making a CrazyPBX Announcement

> Category: CrazyPBX
> Canonical URL: https://crazytel.com.au/knowledgebase/article/crazypbx-announcement

This guide covers how to make a CrazyPBX Announcement.

# CrazyPBX - Making an Announcement

Announcements are used to play a message before routing the call to another destination. 

> ⚠️ This guide covers **CRAZYPBX ANNOUNCEMENTS** If you are using a SIP Trunk, this is not the right guide!

## Making a CrazyPBX Announcement

1. Sign in to your Crazytel Customer Portal account and click **CrazyPBX**

2. Click **Inbound Features**, then **Announcements**

3. Click **New Announcement** on the top-right

4. In the pop-up panel, enter the following fields:

    a. **Number:** This is the internal identifier for this CrazyPBX Announcement.

    b. **Nickname:** This is the human-readable name for this Announcement.

    c. *(optional):* **Description**: A brief description of what the Announcement is for.

    d. **Greeting:** This is the audio that the Announcement will play

    e. **Destination:** Where the call goes after the audio file finishes.

5. Click **Create Announcement**


## If your Announcement's audio doesn't play

- Check the Announcement has an audio-file set in the drop-down. If not, set one.
- If the audio file is set, but doesn't play, head to **Custom Sounds** and confirm the audio-file plays. If not, [submit a ticket](https://portal.crazytel.com.au/helpdesk/) or call 1800 272 998.