# CrazyPBX - Making a CrazyPBX Call Queue

> Category: CrazyPBX
> Canonical URL: https://crazytel.com.au/knowledgebase/article/crazypbx-callqueue

Call Queues act as a First in First out ordered stack of calls. Calls wait until a CrazyPBX Extension is available, or the maximum queue time elapses.

# CrazyPBX - Making a Call Queue

Call Queues operate similar to Ring Groups, but are distinctly different in the following ways:

| Situation | **Call Queue** | **Ring Group** |
|----|----|----|
| No members are available | Calls are held in a First In First Out queue | Call is routed to the Timeout destination immediately |
| Call goes unanswered | Calls can be sent to Timeout destination, or stay in queue | Call is always sent to Timeout Destination |
| Music/Sounds | Callers can hear custom hold music while waiting, and a custom ringback tone when a member is being called | Callers hear the default ringback tone until the call is answered |
| Member activities | Members can sign out of the Queue, but receive calls from elsewhere (IE, internal calls/direct line) | Members cannot sign out of the queue unless DND is activated. This stops internal calls and direct line calls too. |
| Call Forwarding | Call Queues cannot call forward | Ring Groups can call forward to external numbers |
| Caller ID Prefix | Call Queues can share caller ID Prefixes | Ring Groups can share caller ID Prefixes |
| Caller ID Suffix | Call Queues can share caller ID Suffixes | Ring Groups cannot share caller ID Suffixes |
| Join Announcement | Call Queues can play an announcement to the caller when they enter the queue | Ring Groups only play the default ringback tone when a caller reaches the Ring Group |
| Call Back Digit | Call Queues can return calls when the caller reaches the front of the queue | Ring Groups cannot perform callbacks. The caller must remain on the line until the call is answered |

> ⚠️ This guide covers **CrazyPBX** Call Queues -- there is NO SIP Trunk version of Call Queues. If you are using SIP Trunks -- how did you get here?

## Creating a CrazyPBX Call Queue

1. Sign in to your Crazytel Customer Portal account and click **CrazyPBX**

2. Click **Inbound Features**, then **Call Queues**

3. Click **Setup New Queue** on the top-right

4. Enter the following required fields under **Basic**:

    a. **Queue Number:** This is the CrazyPBX internal identifier for this Queue

    b. **Nickname:** This is the human readable name for this Queue

    c. **Ring Strategy:** How the Queue decides which member(s) to call:
        
    - **Ring All Available:** Rings all agents not marked as DND, or not currently in a call
    - **Ring All,