# CrazyPBX - Making a CrazyPBX Manual Switch

> Category: CrazyPBX
> Canonical URL: https://crazytel.com.au/knowledgebase/article/crazypbx-manualswitch

A Manual Switch is a logic routing tool that allows CrazyPBX Extensions to swap routing between two (or more) set destinations. This guide covers how to make a Manual Switch.

# CrazyPBX - Making a CrazyPBX Manual Switch

Manual switches are CrazyPBX toggle-able routing tools. Manual Switches can be used to send calls to an alternative destination as needed. For example:

    You have 2 CrazyPBX Extensions; 1 main receptionist, and one manager.
    When the receptionist has their lunch, the manager doesn't want to answer calls. A manual switch allows the receptionist to route calls to a voicemail box during their lunch break.

## Making a CrazyPBX Manual Switch

1. Sign in to your Crazytel Customer Portal account and click **CrazyPBX**

2. Click **Inbound Features**, then **Manual Switches**

3. Click **Create New Switch** on the top-right

4. In the pop-up panel that appears, configure the following required fields under **Configuration**:

    a. **Switch Number:** The CrazyPBX internal identifier for this Manual Switch (IE, 001)

    b. **Nickname:** The human-readable name for this Manual Switch

5. Swap to the **Destinations** tab, and configure the following required fields:

    a. **Inactive Destination:** Where the switch routes calls when turned off. This is the "normal" route for the switch.

    b. **Active Destination:** Where the switch routes calls when  turned on. This is the "enabled" route for the switch.

6. Click **Create Switch**

CrazyPBX Manual Switches can be used in any destination field.

## Using the Manual Switch

Manual Switches, when in routing, can be activated 1 of 2 ways:

1. Via the CrazyPBX Portal: click **Edit** on the Manual Switch, then set the **State** drop-down to Active

2. From any registered CrazyPBX Extension: Dial the shortcode for the Manual Switch (`*61`) + the manual switch number, followed by `*` and the state (1 for off, 2 for on) -- IE:
    
        Manual Switch 001 exists on your account.
        To activate this manual switch, dial *61001*2
        To deactivate this manual switch, dial *61001*1

        To toggle between states, dial *61001*

## Call forwarding form Manual Switches

Call forwarding using a Manual Switch can be useful if a user must be contactable at all times, but is often away from their deskphone. 

1. Create your manual switch using the steps above in this guide.

2. Set your **Inactive Destination** to the default destination (IE, a CrazyPBX Extension)

3. Set your **Active Destination** to "Custom Destination" and enter the destination number in 61 format (IE, 0411 222 333 would be 61411222333)

4. Complete the setup for the rest of your manual switch, and ***ensure it is in routing***

**Call forwarding charges apply.**