# CrazyPBX - Making a CrazyPBX Ring Group

> Category: CrazyPBX
> Canonical URL: https://crazytel.com.au/knowledgebase/article/crazypbx-ringgroup

A Ring Group alerts multiple endpoint devices when a single number is called. This guide covers how to make and configure a Ring Group for CrazyPBX

# CrazyPBX - How to make a CrazyPBX Ring Group

Ring Groups are used to ring multiple extensions at a time. This guide covers how to make a basic Ring Group, and offers detailed information on what each Ring Group field/option does.

> ⚠️ This guide covers **CRAZYPBX RING GROUPS**. If you are using a SIP TRUNK this is not the right guide.

## Making a CrazyPBX Ring Group

1. Sign in to your Crazytel Customer Portal account and click **CrazyPBX**

2. Click **Inbound Features**, then **Ring Groups**

3. Click **Setup New Ring Group** on the top-right

4. In the pop-up panel that shows, configure the following required fields:

    - **Ring Group Number**: The internal CrazyPBX identifier for this Ring Group (IE, 001). This cannot be changed.

    - **Nickname**: A human-readable name for this Ring Group. **NOTE: Nicknames are displayed in front of inbound caller's phone numbers**

    - **Ring Mode**: How the Ring Group should call its Members:

        - **Simultaneous**: Call all members at once.

        - **Staged**: Call members in stages (stages are configured in the **Routing** tab and **Members** tab)

        - **In Order**: Call members in a specific order (order is configured in the **Members** tab)

        - **Shuffled**: Call any member from the list at random for this call.

5. Click the **Routing** tab, and configure the following:
    
    - *Stage Size*: Only useful for **Staged** Ring Mode. Sets how many members are in each stage.

    - **Member Timeout**: How long the call rings on each member's Extension/how long the call rings before re-notifying

    - **Group Timeout**: The total tome the call can spend in the Ring Group, before going to the **Timeout Destination**

    - **Timeout Destination**: Where should 'missed' calls go? (Voicemail, second Ring Group, call forward, etc)

6. Click the **Members** tab, and complete the following:

    i. Set the **Member Type** (Extension, or call forward)

    ii. Set the **Extension** or **PSTN number** the call routes to

    iii. (optional) Set a **Nickname** for this Member

    iv. (optional) (required for **In Order** Ring Mode): Set the member's position in the ring order

7. Click **Create Ring Group**