# How to call forward your Crazytel number

> Category: Getting Started
> Canonical URL: https://crazytel.com.au/knowledgebase/article/how-to-call-forward-your-crazytel-number

Use Manage Phone Numbers to send inbound calls from your Crazytel number  to an external number.

# How to Forward Calls

Use **Manage Phone Numbers** to send inbound calls for a number to an external phone number. The forwarding destination is controlled from the number's **Voice routing** tab.

![Voice routing tab showing Call Forward routing fields.](https://myaccount.crazytel.com.au/uploads/kb-temp-images/kb_1783077606_f831c0cb8eed.png)

## Before you start

Requirements:
 - A phone number with Crazytel on your account
 - Call forwarding enabled (**Account Management** > **Account Settings** > **Call Forwarding**)


Have the destination number ready in international format. For Australian numbers, remove the leading `0` and add `61`, such as `61212345678` for a landline or `61400111222` for a mobile. For international numbers, prefix `0011` and enter the rest of the country code, such as `001118009359935` (Chase Bank America).

## How to call forward, step by step

1. Sign in to the Crazytel MyAccount portal.
1. Open **Number Management** > **Manage Phone Numbers**.
1. Find the phone number you want to forward.
1. Click **Manage** next to that number.
1. Open the **Voice routing** tab.
1. Set **Voice route** to **Call Forward**.
1. Enter the forwarding number in **Route destination** - remember to use the formatting from above.
1. Optional: choose a **Backup voice route** if calls should fail over somewhere else (IE, Voicemail).
1. Optional: enter a **Backup destination** for the backup route.
1. Set **Voice timeout seconds** if the primary route should ring for a specific time before failover.
1. Click **Save changes**.
1. Place a test call to confirm the forwarding works.

## Route options

- **Call Forward:** Forwards calls to the destination number.
- **Call Forward using DID as Caller ID:** Forwards calls while presenting the Crazytel DID as the outbound caller ID where supported.
- **Voice Not Configured:** Leaves the number without an active voice destination.

## Important

**Save changes** updates live routing for the number. Check the destination number carefully before saving.