# What your NBN® connection status means

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-connection-status-explained

Meaning of NBN® connection statuses Connecting, Connected, Suspended, Disconnected, Order failed, Permanently removed, plus Needs attention and Waiting on the NBN®.

Each connection shows a status on the NBN® Dashboard, in My Services and at the top of the connection page. You can filter My Services by status.


Where to go

My Services




#2 Statuses



ConnectingYour order or change has been sent and the NBN® network is still working on it. Nothing to do unless the page asks.
ConnectedThe connection is active on the NBN® network.
SuspendedPaused, either by you or because your prepaid balance is in debit. Billing continues while suspended.
DisconnectedThe connection has ended. Its history and bills stay in My Account.
Order failedThe order did not go through. The page says why and offers Retry order.
Permanently removedA disconnected connection whose record you have closed.



#2 Messages you may see



Needs attentionThere is a problem, or something is waiting on you, such as activating your NBN® box or topping up. The message says what to do.
Waiting on the NBN®We have sent a request and are waiting for the NBN® network to finish it. Press Refresh progress to check.
Coming up on this connectionA change you scheduled for a later date. You can cancel it before the day.
Not billing yetYou are not charged until the connection goes live.
ReconnectedThis line has been connected on your account more than once. Earlier periods show on the Timeline.



#2 Dashboard tiles



Open faultsProblems you have reported that are still being looked at.
Monthly costYour regular monthly charges across all connections, including GST.
Data this monthDownloaded and uploaded this month. Figures can be a day behind.



#2 Related guides



- Track your NBN® order

- Find your way around your NBN® pages

- Suspend, resume or disconnect