# Upgrade your NBN® connection to full fibre

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-full-fibre-upgrade

How to upgrade an FTTN or FTTC NBN® connection to full fibre (FTTP): who can get it, the steps, the technician visit and the 12 month keep rule.

Some FTTN and FTTC addresses can have their copper line replaced by fibre all the way into the home. Full fibre is faster and more reliable.


Where to go

My Services › Manage › Full fibre upgrade




#2 Can I get it?




If your address can, you will see Full fibre upgrade available on the connection, a See the fibre upgrade link in My Services, and an Upgrade to full fibre group on the Upgrade options tab. You can also check any address on Check Address. From FTTN, the upgrade needs a plan of 100 Mbps download or faster; the dialog only shows plans that qualify.




#2 Order it



- Read how it works. The dialog starts with How the upgrade works.

- Choose your fibre plan. 

- Add a contact. Who the technician should contact.

- Order. Check the details and press Order fibre upgrade.




#2 What happens next



Order sentWe place the upgrade with NBN®.
Visit bookedNBN® installs fibre and a new NBN® box.
Fibre installedThe new line is in.
Switch-overYour copper connection turns off the day fibre goes live. Unused days are credited.



Keep it for 12 months. Keep full fibre for at least 12 months, or NBN® charges a $200 installation fee.




#2 Related guides



- Change your NBN® plan

- NBN® connection types explained

- Track your order and technician visit