# How to order NBN® or switch to Crazytel

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-how-to-order

Step by step: order a new NBN® connection or switch your existing internet to Crazytel, including the AVC ID, provider number, fault repair choice and review.

Ordering takes four steps: Address, Plan, Setup and Review. Your current internet keeps working while we switch it over.


Where to go

Order NBN®




#2 Steps



- Address. Choose New connection or Switch to Crazytel, type your address and press Check speeds. Nothing is ordered yet.

- Plan. Choose a plan. Under Make it yours, see the fault repair level that comes with it (choose one where the plan offers two), and pick Dynamic (included) or a Static IP address.

- Setup. Answer the questions for your address: which port your current internet uses, where to send an NBN® box, when to connect (As soon as possible or a preferred date) and who NBN® should contact.

- Review. Check your order, tick that you have read the Critical Information Summary, and press Place order.




#2 Switching? Have your current bill handy



Service ID (AVC)On your current bill. It starts with AVC followed by 12 digits.
Date you agreed to switchThe day you agreed to move to Crazytel.
Current provider numberThe number of your current phone or internet service on the line, digits only.



#2 Address badges



Ready to connectNBN® equipment is in place.
Technician visitNBN® needs to send someone to install.
Self-install or technicianYou may be able to install it yourself.
Not available yetNBN® cannot connect this address yet.



Before you order. Plans are prepaid. If your balance is short, the page shows how much to top up first. If asked, finish your ID check before ordering. You are charged when the connection goes live.




After you order, follow progress on the connection in My Services. See Track your NBN® order.




#2 Related guides



- Check your address

- Plan terms explained

- Set up your router