# NBN® plan terms explained: evening speed, Key Facts Sheet, CIS and static IP

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-plan-terms-explained

Plain English meaning of NBN® plan words: typical evening speed, Key Facts Sheet, Critical Information Summary, Most Popular, minimum term, static and dynamic IP.

You will see these words on Available Plans, when you order, and on each connection.


Where to go

Available Plans




#2 Speeds



100/20The top download and upload speeds in Mbps (megabits per second). The first number matters for streaming and downloads; the second for video calls and sending files.
Typical evening speedWhat customers on that plan usually get between 7pm and 11pm, the busiest time of day. It can be lower at times.



#2 Plan documents and labels



Key Facts SheetA short summary of the plan's key facts. Press the link on any plan card.
Critical Information Summary (CIS)Sets out the plan, its price, minimum term and how to cancel. You tick that you have read it before ordering; it stays on the Billing & CIS tab.
Most PopularThe plan we suggest for most homes on that connection type.
CrazyNBN / SuperCrazy NBN®Our two plan ranges. CrazyNBN uses Standard fault repair; SuperCrazy NBN® includes faster fault repair.
NBN® eSLAHow fast faults are fixed. See NBN® eSLA explained.
Minimum termShown on the connection's Overview tab when one applies, for example after a full fibre upgrade.



#2 Your internet address



Dynamic IP (included)Your internet address changes now and then. This suits almost everyone.
Static IP addressYour internet address stays the same. Useful for servers, remote access or business systems. The monthly charge is shown when you add it.
Line ID (AVC ID)The NBN® ID for your connection, starting with AVC. Copy it from the connection page.



Prices. All prices are per month and include GST. Plans are prepaid, and an order is charged when the connection goes live.




#2 Related guides



- Order NBN®

- Add or remove a static IP

- Usage and billing explained