# NBN® text messages and webhooks: choose how you get updates

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-texts-and-webhooks

Choose when Crazytel may text you about NBN® orders, appointments and faults, and send NBN® updates to your own systems, Slack or Microsoft Teams with webhooks.

Choose when we may text you, and optionally send NBN® updates straight to your own system or chat channel.


Where to go

Notifications & Webhooks




#2 Text messages




On the Text messages tab, choose when we may text you about NBN® orders, appointments and faults, then press Save text hours.



9:00 am to 5:00 pm, Brisbane timeTexts only during the working day.
Any time of dayTexts as soon as something happens.



Good to know. Emails are not held back by this setting.




#2 Webhooks




A webhook sends an update to a web address you choose whenever something happens. It is optional and mostly used by businesses.



- Add one. On the Webhooks tab, press Add webhook.

- Where to send. Enter the address and pick the layout. JSON suits your own system; Slack, Microsoft Teams, Discord and Google Chat post a readable message to a channel.

- What to send. Choose which updates and which connections, then save.



WorkingUpdates are arriving.
FailingYour address is not accepting updates. Check it is online.
PausedNot sending. Press Resume to start again.



#2 Delivery log




The Delivery log tab lists each update we sent: Delivered, Sending, Failed, gave up or Cancelled. Press Send again to resend one.




#2 Related guides



- Find your way around your NBN® pages

- Track your order

- NBN® webhooks: events, payloads, signature and IP addresses