# Track your NBN® order, technician visit and NBN® box delivery

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-track-your-order

Follow your NBN® order: order steps, NBN® box delivery, activating the box, technician visits, rescheduling, site contact, withdrawing and retrying an order.

The order card at the top of a new connection ticks off each step as it happens. Press Refresh progress to check for news.


Where to go

My Services › Manage › Order card




#2 The steps



- Order sent to the NBN®. We have placed your order.

- NBN® Connection Box on its way. Shown when a new box is sent to you: being prepared, on its way, then delivered.

- Plug in your box, then activate it. Once the box arrives, plug it in and press Activate my NBN® box. For a switch, press Continue my transfer.

- Waiting on the NBN® network. NBN® is connecting your service.

- Connected. NBN® has confirmed your connection is live. Now set up your router.




#2 Technician visits




If NBN® needs to visit, the appointment shows at the top of the connection. Time to be confirmed means NBN® has not set a time yet.



RescheduleChoose another time for the visit.
Appointment contactChange who the technician should call.
Site contactOn the Overview tab, save the person to contact about this connection, for example someone at the property.



#2 If something goes wrong



Withdraw orderCancels an order that has not finished yet.
Order failedThe reason is shown. Fix what it says, then press Retry order.



Good to know. Everything that happens is also listed on the connection's Timeline tab.




#2 Related guides



- Order NBN®

- Set up your router

- What your connection status means