# NBN® usage and billing explained

> Category: NBN
> Canonical URL: https://crazytel.com.au/knowledgebase/article/nbn-usage-and-billing-explained

Where to see NBN® data usage and charges, download usage, and what Charged, Estimates, Being checked and Critical Information Summary mean.

See the data you use and what each connection costs, for all connections at once or one at a time.


Where to go

Usage & Billing




For one connection, use its Usage and Billing & CIS tabs.




#2 Usage



From / ToChoose the dates. Usage days follow Melbourne time.
Daily / MonthlyShow usage by day or by month.
View as a tableSee the numbers behind the chart.
Download usageSave a file you can open in a spreadsheet.
MissingThat day's figures are still being confirmed. Figures can be a day behind.



#2 Billing



ChargedWhat has been charged and credited back, including GST.
EstimatesCharges for a change NBN® has not finished yet, marked Not charged yet. The final amount is confirmed once the change is done.
Being checkedEntries we are still confirming. Not charged until confirmed.
Charge typeFilter by speed plan, fault service level, static IP address, NBN® Connection Box or fibre installation.
Critical Information SummaryEach plan's key facts: price, speeds, minimum term and how to cancel.



Good to know. Plans are prepaid. Keep your balance topped up so connections are not suspended. The dashboard's Monthly cost tile is your regular monthly total, including GST.




#2 Related guides



- Plan terms explained

- Suspend, resume or disconnect