# SIP Trunk Announcements - How To

> Category: SIP-Trunks
> Canonical URL: https://crazytel.com.au/knowledgebase/article/sip-trunk-announcements-how-to

How to set up an announcement for use with SIP Trunk routing

# SIP Announcement

**This guide covers SIP Trunk announcements. If you are using CRAZYPBX, _this is not the right guide._**

## Creating your SIP Trunk announcement

This guide assumes you have at least one destination configured on your account -- a SIP Trunk, Voicemail box, or a call forwarding destination.

1. Sign in to your Crazytel Customer Portal and navigate to **Features**.

2. Click **Announcements**, then **Add New Announcement** on the top-right

3. Enter a Human readable **Name** for your announcement to identify it

4. Set a **Greeting** (audio file) for the announcement. This can be left blank if you do not have an audio file yet.

5. Set the **Primary Route** - this is the destination the Announcement will try first

6. Set the **Backup Route** - this will be used if the Primary Route cannot be reached/times out

7. *(optional):* Enable **Allow Skip**. This will skip the audio file and send calls to the Primary Route if the caller presses a DTMF key (number pad number during call)

8. *(optional):* Enable **Don't answer**. This plays the audio without answering the call for the remote party. 
    
    NB: This **will** cause issues with some mobile carriers, as 183 - Early Media is not respected.

9. Save your Announcement, and configure your call flow to use it as required

## Uploading an audio file/greeting

To upload a Greeting audio, you will need a .wav audio file. If your recording is not currently a .wav audio file, you can use an online conversion tool like [www.g711.org](www.g711.org) to convert the file for free. Crazytel uses this service internally for file conversion.

With your .wav file, complete the following steps:

1. Sign in to the Crazytel Customer Portal and navigate to **Features** > **Greetings**

2. Click **Upload Greeting**

3. Enter a logical **nickname** for the greeting (IE, "Announcement - "Thank you for calling..." "). This will allow you to identify the correct audio file at a glance if you have multiple audio files.

4. Click the **Choose file** button and upload the .wav file

5. Click **Submit** to upload the audio file to Crazytel's servers

6. Navigate to **Features** > **Announcements** and click **Edit** under the Announcement you want to update the audio file for

7. Select the newly-uploaded audio file in the **Greetings** drop-down on the top-right of the page

8. **Save** changes