# Introducing Ringo: Our New AI Team Member Powered by CrazyAI

> Category: Product Updates
> Canonical URL: https://crazytel.com.au/news/post/introducing-ringo-crazyai

Say g'day to Ringo - the newest member of the Crazytel team. Powered by CrazyAI, Ringo is available 24/7 in our website chat to answer questions, help set up your devices, check your account, manage support tickets and more.

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<h1 style="font-size: 2.5rem; background: linear-gradient(135deg, #dc2626 0%, #991b1b 100%); -webkit-background-clip: text; -webkit-text-fill-color: transparent; text-align: center;">Introducing Ringo: Our New AI Team Member Powered by CrazyAI</h1>

<p style="font-size: 1.2rem; text-align: center; color: #666;">Say g'day to Ringo - the newest member of the Crazytel team, ready to help around the clock.</p>

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We've hired someone new, and they're a little different. <strong>Ringo</strong> is our newest team member - a friendly AI assistant powered by <strong>CrazyAI</strong>, our own in-house artificial intelligence platform.
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Ringo never sleeps, never takes a lunch break, and has read every single one of our help guides, product documents and device manuals. Whether it's 2pm or 2am, Ringo is ready to help.
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<h2 style="color: #333;">What Ringo Can Help With</h2>

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<li><strong>Product questions</strong> - Plans, pricing, features and everything Crazytel</li>
<li><strong>Device setup</strong> - Step-by-step help configuring ATAs, IP phones and softphones, straight from official vendor documentation</li>
<li><strong>Signup status</strong> - Check where your new account or number port is up to</li>
<li><strong>Support tickets</strong> - Create, update and close helpdesk tickets right in the chat</li>
<li><strong>Account help</strong> - After a quick SMS verification, Ringo can check your balance, SIP trunk details, call history, DID routing and more</li>
<li><strong>AI Bridge diagnostics</strong> - Troubleshoot calls between your numbers and AI voice platforms</li>
<li><strong>Document lookups</strong> - Ringo can read through our legal documents and Critical Information Summaries to give you exact answers</li>
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<h2 style="color: #333;">Your Account Stays Secure</h2>

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Ringo can answer general questions for anyone, but before it touches anything account-specific it verifies your identity with a quick SMS code sent to your registered mobile. No verification, no account access - simple as that.
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<h2 style="color: #333;">How to Chat With Ringo</h2>

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Just click the chat bubble on <strong>crazytel.com.au</strong> and say hello. Ask your question in plain English - no special commands needed. If Ringo can't solve it, it can raise a support ticket so a human on our team can pick it up.
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<h3 style="color: #dc2626; margin-top: 0;">Available 24/7</h3>
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Ringo is live now and ready to help. Give it a try next time you have a question - and if Ringo doesn't know the answer yet, it lets us know so we can teach it.
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