# CrazyFax: Rebuilt From the Ground Up

> Category: Product Updates
> Canonical URL: https://crazytel.com.au/news/post/crazyfax-rebuilt-from-the-ground-up

We rebuilt CrazyFax entirely in-house - a modern cloud fax platform with REST API, email-to-fax, fax-to-email, webhooks, and 100% Australian data sovereignty. No hardware, no middleware, just fax that works.

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<h1 style="font-size: 2.5rem; background: linear-gradient(135deg, #dc2626 0%, #991b1b 100%); -webkit-background-clip: text; -webkit-text-fill-color: transparent; text-align: center;">CrazyFax: Rebuilt From the Ground Up</h1>

<p style="font-size: 1.2rem; text-align: center; color: #666;">We tore down the old fax stack and built a modern, in-house platform - API, email, and portal - designed for compliance, developers, and Australian data sovereignty.</p>

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<h2 style="color: #333;">Why We Rebuilt It</h2>

<p style="font-size: 1.1rem; line-height: 1.8; color: #444;">
Fax isn't going anywhere - especially in healthcare, legal, government, and finance. But the way fax gets delivered <em>should</em> look like 2026, not 1996.
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Over the past several months, we've rebuilt <strong>CrazyFax</strong> entirely in-house. No third-party fax middleware. No black-box routing. A single unified platform that handles outbound API faxes, email-to-fax, inbound fax-to-email, portal management, billing, webhooks, and job history - all under one roof.
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<strong>The result:</strong> a high-reliability cloud fax platform built for high compliance, secure document handling, and modern developer workflows. No hardware. No phone lines. Just fax that works the way your business actually operates.
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<h2 style="color: #333;">Three Ways to Send &amp; Receive</h2>

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<h3 style="color: #dc2626; margin-top: 0;">📧 Email → Fax</h3>
<p style="color: #555; margin-bottom: 0;">Staff email a PDF or TIFF to <strong>@fax.crazytel.net</strong> and it goes out instantly. No user onboarding required - and if you don't attach a file, the email body is automatically converted to a clean PDF.</p>
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<h3 style="color: #991b1b; margin-top: 0;">⚡ REST API</h3>
<p style="color: #555; margin-bottom: 0;">Upload a PDF or TIFF and dispatch faxes via our robust, secure, and idempotent REST API. Built for developers who need programmatic fax with real-time status, webhooks, and SSE streams.</p>
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<h3 style="color: #b91c1c; margin-top: 0;">📥 Fax → Email</h3>
<p style="color: #555; margin-bottom: 0;">Callers fax your dedicated Crazytel number. Our platform converts it to a high-definition PDF and routes it to your inbox and the customer portal - password-protected and secure.</p>
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<p style="font-size: 1.05rem; line-height: 1.8; color: #666; text-align: center; font-style: italic;">
All three channels share the same centralized job history, status tracking, retries, prepaid billing, notifications, and webhooks.
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<h2 style="color: #333;">What's Under the Hood</h2>

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This isn't a reskin. The new CrazyFax stack was engineered for the realities of production fax at scale:
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<li><strong>T.38 &amp; ECM native support</strong> - advanced VoIP signalling and Error Correction Mode minimise packet errors for cleaner transmissions</li>
<li><strong>Destination learning</strong> - the platform tracks successful connections and dynamically applies optimised profiles (speed, modulation) per receiver</li>
<li><strong>Pre-dial document validation</strong> - rejects encrypted PDFs, oversized attachments, and unsupported formats <em>before</em> placing calls</li>
<li><strong>Fail-closed design</strong> - blocks sends from unauthorised relays, suspended balances, or unknown routes automatically</li>
<li><strong>IP-authorised API</strong> - restrict client connections to approved corporate IP allowlists</li>
<li><strong>Secure artifact retention</strong> - customisable data retention durations with automatic purge from secure object storage</li>
<li><strong>Decoupled webhook retries</strong> - notification failures retry on separate queues without affecting fax delivery status</li>
<li><strong>Per-fax timeline &amp; event search</strong> - trace every dial attempt, conversion timing, and delivery log in detail</li>
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<h3 style="color: #047857; margin-top: 0;">🇦🇺 100% Australian Owned &amp; Operated</h3>
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No international routing of document content. Files remain within Australian-resident datacentres. Crazytel is Australian owned and operated - full stop.
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<h2 style="color: #333;">Plans That Make Sense</h2>

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Transparent pricing for every volume. Dedicated fax numbers (DIDs) are sold separately so you only pay for the lines you need - and <strong>number porting is free</strong>.
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<h3 style="color: #333; margin-top: 0;">Pay As You Go</h3>
<p style="font-size: 2rem; font-weight: 800; color: #dc2626; margin: 10px 0;">$0<span style="font-size: 1rem; font-weight: 400; color: #666;">/mo</span></p>
<p style="color: #555; font-size: 0.95rem;">Inbound $0.20/page · Outbound AU $0.15/page · Portal, API &amp; Email-to-Fax included</p>
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<h3 style="color: #dc2626; margin-top: 0;">Complete Package ⭐</h3>
<p style="font-size: 2rem; font-weight: 800; color: #dc2626; margin: 10px 0;">$4.95<span style="font-size: 1rem; font-weight: 400; color: #666;">/mo</span></p>
<p style="color: #555; font-size: 0.95rem;">100 outbound pages/mo · Unlimited inbound · Excess AU $0.05/page · Webhooks &amp; SSE</p>
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<h3 style="color: #333; margin-top: 0;">Outbound Only</h3>
<p style="font-size: 2rem; font-weight: 800; color: #dc2626; margin: 10px 0;">$3.95<span style="font-size: 1rem; font-weight: 400; color: #666;">/mo</span></p>
<p style="color: #555; font-size: 0.95rem;">100 outbound pages/mo · Excess AU $0.05/page · API, Portal &amp; Email-to-Fax · No inbound</p>
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<h2 style="color: #333;">Get Started in Three Steps</h2>

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<li><strong>Get a fax number</strong> - buy premium Australian fax numbers instantly in the portal, or port your existing numbers from any Australian provider for free</li>
<li><strong>Configure your routes</strong> - route each DID to a mailbox, department, or webhook with schedule windows and custom fax service profiles</li>
<li><strong>Send &amp; receive</strong> - via portal, REST API, or email. Inbound faxes arrive as secure, password-protected PDFs</li>
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<h3 style="margin-top: 0; border: none;">Ready to ditch the fax machine?</h3>
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Free instant setup. Free number porting. $2 signup bonus.
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<a href="https://crazytel.com.au/business/virtual-fax/" style="color: #fecaca; font-weight: 700;">Learn more about CrazyFax →</a>
&nbsp;&nbsp;|&nbsp;&nbsp;
<a href="https://portal.crazytel.com.au/signup/" style="color: #fecaca; font-weight: 700;">Sign up now →</a>
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Questions? Reach out via the portal or chat - we're always happy to help you get faxing the modern way.
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