The Love Team
Our specialised Love Team members step in when an issue has not been resolved through normal support. Tell us what is wrong and we will work through it with you.
Talk to the team
Email gets the quickest resolution. You can also call.
How an escalation works
The Love Team is for the issues you have not been able to resolve. Here is what to expect.
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Try support first
For most questions the Knowledge Base and help@crazytel.com.au are the fastest route. If it is still not sorted, that is when we step in.
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Email The Love Team
Send us the details using the email address in the contact box above. A written summary lets us review your account and history before we reply.
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We work it through with you
A Love Team member takes ownership, looks at your options under our Complaint Handling Policy, and works with you until it is fixed.
Let's not get divorced
Divorce can be expensive. Talk to one of our love specialists today and we can get through it together.
Our Love gurus are a friendly, sensitive bunch. When you talk to them, please try to stay calm so we can work out our issues together.
- Your account or service number so we can find you quickly.
- What happened and when, including what you have already tried.
- Any ticket or reference numbers from earlier conversations with support.
- The outcome you want, so we know what a good result looks like to you.
Complaint Handling Policy
Read our complaint handling policy to understand your options and how to get your problems fixed quick smart.
Frequently Asked Questions
Quick answers about contacting The Love Team.
Not feeling loved?
Send The Love Team the details and we will take it from there.
