CrazyPBX - How to make a CrazyPBX Extension

CrazyPBX Extensions are used to connect calls from Crazytel's CrazyPBX servers to an endpoint device. CrazyPBX Extensions are limited to 2 devices per Extension (1 Crazyphone application, 1 physical IP phone).

How to make a CrazyPBX Extension

1. Sign in to your Crazytel Customer Portal account and click CrazyPBX

1. Click Extensions from the left-hand menu

1. Click Create New Extension on the top-right

1. In the pop-up panel, enter the following information.

a. Basic tab:

• Username: This extension's internal ID (IE, 100). This cannot be changed. This should not be an emergency number.

• Password: A temporary password for this extension. This will be reset when a QR code is generated for sign-in.

b. Caller ID tab:

• External Caller ID: The phone number this Extension calls out on.

• Emergency Caller ID: The phone number shown when calling Emergency services.

1. Click Create Extension

Your extension is now active and enabled. Don't forget to set up an inbound number!

All CrazyPBX Extension options explained:

1. Basic tab:

• Username: An internal number for this extension. This must be 3 digits minimum, and should not be an emergency number. This cannot be changed later.

• Password: A password for this CrazyPBX Extension. This can be changed later, and will be reset when generating a QR Code

• Email address: The email address Crazytel should send voicemail recordings to for this extension.

1. Caller ID tab:

• External Caller ID: This is the phone number displayed to dialed numbers

• Internal Caller ID Name: This is the name that shows when calling other CrazyPBX Extensions on your account

• Emergency Caller ID: This is the phone number that is shown when calling emergency services

• Hide External CLI: Enable to show "anonymous" as your external caller ID

c. Voicemail tab:

• Voicemail Password: The voicemailbox access PIN for this CrazyPBX Extension's voicemail

• Timezone: The timezone this CrazyPBX Extension normally operates out of. This allows voicemails to be displayed using local time

• Voicemail Greeting: The voicemail message played when a call reaches this Extension's Voicemail box

• Skip VM Instructions: Enable to skip the voicemail instructions for calls reaching voicemail.

1. Email tab:

• Email Handling: Should voicemail messages notify the user (via Basic > *email* address)?

• After Sending: How should the voicemail message be handled after the email nofication has been sent (or not sent)

1. Voicemail to SMS tab:

• SMS Number: What mobile number should voicemail notifications be sent to?

• SMS Handling: What information should be sent in the SMS message?

1. Calls and SMS tab:

• Call Settings: What types of calls can this extension make?

• Area Code: What is the implied area code of this extension (used when dialing 8-digit numbers, removes need for local area calls using area code)

• Hold Music: Extension specific hold music. (Hold music can be configured globally under CrazyPBX Settings)

• SMS Sender ID: The Virtual Mobile Phone number to send SMS messages from

• Allow Multiple Registrations: Can this Extension be registered on multiple devices?

• Enable SRTP: ⚠️Advanced⚠️ Secure Real-time Transport Protocol - should calls/SMS messages be encrypyed?

CrazyPhone for Mobile does not support SRTP

• Do Not Disturb: Do not Disturb enable/disable DND for this CrazyPBX Extension

1. Recording tab: NB: Call recording must be enabled on CrazyPBX for these options to be applied

• Recording Settings: Extension specific recording options. Global options can be configed under the CrazyPBX CrazyPBX Settings Page tab.

1. Destinations tab:

• Ring Timeout: How long this extension can ring for before the call is 'missed'

• Timeout Destination: Where do missed calls go? (IE, Voicemail for this Extension)

• Connect Timeout: How long can CrazyPBX try to reach this extension for before the extension is marked 'unreachable'

• Unreachable Destination: Where do calls go when this extension can't be reached? (IE, Voicemail for this Extension)

• Forward Destination: This forwards all calls!! Where should calls be forwarded to?

• Default Failure Destination: Where do calls go if there is a generic failure?