Capture every opportunity
Keep callers from reaching a carrier mailbox or giving up when nobody can answer.
Premium Voicemail
Never miss an important message.
Business voicemail with custom greetings, a live inbox, email delivery and optional AI transcription - so every missed call becomes a clear next step.
- $1/month per mailbox
- Email alerts included
- Optional AI & SMS
Latest messages
Live inbox
Unknown · SalesTranscript ready · 0:15
New
02 9056 1802 · ReceptionEmail sent · 0:10
Ready
Unknown · After HoursSecure listen link · 0:41
Ready
03 7000 0000 · SupportTranscription processing · 0:28
Working
A missed call should create work, not disappear.
Premium Voicemail gives every business number a reliable fallback when your team is busy, closed or already helping another customer. Messages arrive where your team works, with the context needed to respond.
Respond with context
Use email, SMS or optional transcription to understand the request before calling back.
Keep teams aligned
Give Sales, Support, Reception or an on-call technician a shared mailbox with clear ownership.
From unanswered call to actionable message.
Premium Voicemail works on its own or as part of a complete Crazytel call flow. The caller experience stays professional while your team gets a dependable hand-off.
01
Caller reaches a destination
A number, Ring Group, IVR, schedule or queue sends the call to a named mailbox.
02
Greeting sets the tone
Play a default or custom greeting with opening hours, instructions and response expectations.
03
Message is stored securely
The recording appears in the live inbox while optional transcription processes in the background.
04
Team follows up
Listen, read, download or automate the next step from the portal or a secure alert link.
The essentials for a better voicemail service.
Start with a low-cost mailbox and add the delivery, transcription and automation options that suit your business.
Named mailboxes
Create Sales, Reception, After Hours or On-call Support mailboxes. Assign one or multiple numbers and keep message history together.
Professional greetings
Use the default greeting or upload WAV and MP3 audio to a reusable greeting library for business hours, holidays and campaigns.
Live inbox
See new messages as they arrive. Filter by mailbox, number or status, then play recordings and check retention expiry.
Optional AI transcription
Read the message before listening. Full transcripts can appear in the portal and configurable previews can be sent by email or SMS.
Email and SMS alerts
Email alerts are included. Add SMS for mobile-first teams, with multiple recipients, secure listen links and missed-call alerts.
Webhooks for follow-up
Send signed HTTPS events to a CRM, helpdesk or workflow when a voicemail arrives, a transcript completes or a caller hangs up.
Secure listening
Portal playback and email or SMS links use authorised, short-lived access instead of permanent public recording URLs.
Access visibility
Review available playback, download and mailbox activity so shared teams can understand what happened to a message.
Retention control
Choose a retention period up to 180 days. Expired audio is removed while useful message history remains visible.
One mailbox, many business moments.
Use voicemail as a safety net for a small business or as a deliberate step in a larger call flow.
Small business
Keep your main number working
An owner receives an SMS with a secure listen link, reads the transcript and returns a customer's call between jobs.
Shared sales
Turn overnight enquiries into leads
A branded Sales mailbox sends the message and transcript to the manager and backup salesperson at the same time.
After hours
Give callers clear next steps
A custom greeting explains opening hours and emergency options before routing the caller to the right team mailbox.
Queue overflow
Protect busy support teams
When a queue reaches its limit, offer voicemail and automatically create a follow-up task through a webhook.
Example flow: Main business number → business-hours check → Ring Group → Sales Voicemail when unanswered, or After-hours greeting → Support Voicemail.
Start at $1/month. Add only what you need.
All prices are in AUD. Email alerts are included with every active mailbox. Phone number fees and call minutes are billed separately under the applicable Crazytel account rates.
Premium Voicemail mailbox
$1.00 / month
Per active mailbox. No per-message email charge.
- Inbound voicemail answering and routing
- Default and custom greetings
- Greeting library management
- Email alerts and portal inbox
- Secure playback and message history
- Retention settings up to 180 days
- Webhook events and missed-call capability
Optional usage
- AI voicemail transcription$0.10/minute
- SMS alerts$0.05/segment
- Email alertsIncluded
Transcription is charged by the second when it completes. Failed and completely silent transcription jobs are not charged. Long or Unicode SMS messages may use multiple segments.
Useful visibility without making security complicated.
Premium Voicemail is designed for shared teams handling customer, financial, medical or legal enquiries.
Authorised access
Listen from the portal or use short-lived links delivered by email and SMS. Recordings are not exposed as permanent public files.
Retention that fits the job
Set retention per mailbox up to 180 days, show expected expiry in the inbox and remove audio when it is no longer required.
Activity you can review
See available playback, download, secure-link and mailbox activity so shared teams can confirm when a message was handled.
Fail-safe transcription
AI is optional and asynchronous. If transcription is unavailable, the recording remains available for listening until its retention expiry.
Frequently asked questions.
Clear answers about setup, pricing, delivery and call routing.
Premium Voicemail costs $1.00/month per mailbox. Email alerts are included. SMS alerts are $0.05 per segment and AI transcription is $0.10 per minute, with phone number and call charges billed separately.
Yes. Configure multiple email recipients and optional BCC recipients. SMS alerts can also be sent to multiple recipients.
Yes. Upload a WAV or MP3 greeting, preview it and assign it to one or more mailboxes. You can also use the platform default greeting.
Retention is configurable for each mailbox, up to 180 days. Each message shows its expected expiry and expired audio is no longer available for playback.
Yes. HTTPS webhooks can notify your systems when a voicemail is received, when transcription completes or when a caller abandons the greeting.
Yes. Use voicemail as a no-answer, after-hours, queue overflow, IVR or announcement destination. Configure destinations using friendly names in the portal.
Give every missed call somewhere useful to go.
Create a shared voicemail inbox, add it to your existing number or build it into a complete Crazytel call flow.
Start with Premium Voicemail Talk to our team