Crazytel Voice Suite

Conditional call router for all Crazytel number types (02/03/07/08 local, 04 mobile, 13, 1300, 1800 & international) that reads who is calling, where they are ringing from, which number they dialled and what time it is - including MOLI (MOLi) State-Based Routing on 13, 1300 & 1800 numbers.

1. Call arrives on any Crazytel number (local, mobile, 13, 1300 or 1800).
2. Up to 100 rules are checked top to bottom (first match wins).
3. Matches by MOLI state/collection area (on 13/1300/1800), landline exchange suburb/state, country, line type, dialled number or schedule.
4. Holidays, Catch-All and If Unanswered backups cover every gap.

• All number types + MOLI (MOLi) routing - works on all DIDs; 13, 1300 & 1800 numbers also get carrier MOLI state & collection-area routing for mobiles and private calls.
• Free Test a Call simulator - test rules, regions and unsaved changes without ringing a single phone.
• Caller ID labels - prefix MOLI-{state}, {suburb}, {state} or brand names on SIP phones.
• Flexible ring styles - single destination, try in order, weighted split, or take turns.

Reliable cloud business voicemail Australia trusts. Now includes Missed-Call Auto-SMS & reusable SMS Templates to automatically text back Australian mobile callers who hang up on your greeting from your own 04 number, plus a real-time portal inbox, free email delivery, and optional AI transcription.

1. Inbound call reaches the mailbox.
2. Caller hears a custom or default greeting.
3. If the caller hangs up early (or leaves <1s audio), Auto-SMS Caller on Missed Call texts them from your 04 mobile.
4. For recorded messages, AI Transcription and owner alerts run automatically.

• Missed-Call Auto-SMS & Templates - text back callers who hang up using placeholders ({voicemail_name}, {destination_did}, {caller_id}) from your 04 mobile.
• Live inbox (SSE) - new messages populate while the page is open.
• Custom greetings - brand the experience; reuse clips across mailboxes.
• Access audit & 180-day retention - track who listened or downloaded via secure portal/email links.

Ring your team anywhere. Built-in cloud ring group and hunt group strategies to distribute calls to multiple SIP endpoints, extensions, mobiles, or trunks simultaneously.

1. Call hits number linked to group.
2. Optional pre-ring announcement plays.
3. Platform rings members based on strategy.
4. "Press 1 to accept" verification ensures mobile voicemails don't steal calls.

• Hunt group strategies - Simultaneous, Sequential, Circular, or Longest Idle.
• Caller ID prefix - prefix names (e.g. "Sales:") so agents identify calls.
• Built-in scheduler - easily handles open, closed, and holiday routing.
• Outbound CID - present verified business numbers on forwarded legs.

Simple play-and-forward phone announcements. Play recorded closure notices, compliance disclosures, or marketing messages, then redirect the caller.

1. Call hits the announcement number.
2. Schedules and holiday rules are evaluated.
3. Selected audio clip plays in full.
4. Caller is bridged to forward destination or hung up.

• Audio library - reuse clips across multiple announcement modules.
• Simple outcomes - configure a clear binary forward-or-hangup path.
• Schedule rules - play alternative audio or close on public holidays.
• Completion alerts - notify by email or SMS on successful playback.

Advanced after hours routing and time-based conditions. Automatically direct calls to alternative extensions, mobiles, or voicemails based on custom hours and Australian calendar holidays.

1. Call arrives at schedule router.
2. Today's holiday calendar is matched.
3. Weekday time window rules evaluate by priority.
4. Play optional rules greeting and forward.

• Interactive simulator - test routing (e.g. Christmas Eve) before go-live.
• Pre-set holidays - route closures automatically on calendar dates.
• Ordered rules - "Lunch hours", "After hours" sorted by priority.
• Greeting per rule - play closure audio before forwarding to voicemail.

Professional cloud IVR. Design responsive phone menus and routing paths. Keypad (DTMF) interactions direct callers to departments or nested submenus seamlessly.

1. Inbound call reaches the IVR.
2. Prompt audio plays and waits for input.
3. Maps digit (DTMF) to actions: submenu, route, play, or end.
4. Timeout/invalid entries retry up to set limits.

• Visual menu tree builder - build deep options visually in the portal.
• Operator shortcut - map standard operator transfer to digit "0".
• Barge-in support - experienced callers interrupt prompts instantly.
• DTMF path reports - analyze what buttons your customers press.

High-throughput call queue management. Hold callers in line with customizable hold music and position updates. Intelligently routes to available agents.

1. Call enters the queue and welcome plays.
2. Caller hears hold music & positions ("Your call is 3rd in line").
3. Rings agents per strategy (simultaneous, circular, longest idle).
4. "Press 1" accept verification prevents mobile VM answering.

• Press-1 accept - blocks mobile voicemail from hijacking queue calls.
• SLA overflows - forward on max wait, full queue, or empty agents.
• Hold music library - upload custom WAV/MP3 files for your queue.
• Queue metrics - real-time tracking of waits, abandons, and answers.

Highly accurate AI transcription for call records and voicemails. Billed by the second with zero rounding. Failed tasks are not charged.

Leverage AI summaries, topics, and sentiments compiled from call transcripts. Toggle on individual features based on auditing requirements.

Typical 3-minute call with Summary: about 1–2 cents.

Australian anti-spoof compliance. Confirm ownership of local numbers via automated PIN validation to utilize them as outbound caller ID on forwarded ring groups and call queues.

1. Enter Australian number (starting with 61) & nickname in the portal.
2. Platform places an automated verification call.
3. Answer the call and input the one-time PIN provided.
4. Success logs register the number as verified.

New to VoIP? Configure your first active number in minutes. Built-in setups guide you through SIP credentials, mobile softphone registration, and number forwarding settings.

1. SIP Trunk Ready - verify your credentials.
2. Register a Device - show domain, user, QR code for softphones.
3. Configure a Number - map a DID to an extension or voice app by name.
4. Balance Check - easily review prepaid credits before routing calls.

All voice records and recordings are stored securely on Australian platform object storage. Browser playback links expire automatically, preventing public leakage. Recording boxes support customizable greetings to easily broadcast pre-ring compliance warnings ("this call may be recorded...").

Voicemail boxes feature access audit logging that tracks which users download or listen to messages in shared inboxes. Recording box configurations allow automatic storage purges upon successful S3/SFTP exports to minimize platform storage fees.