Simultaneous
Ring every selected destination at once when speed matters most.
Premium Voice Feature
Put every call in the right hands.
Premium Ring Groups give your business a clear, dependable way to share incoming calls across your team — on desk phones, extensions, mobiles or trunks.
$1
per configured groupper month · AUD
A calmer way to share the workload
Keep your public number simple while the platform handles the routing behind it. Configure groups in the portal, give callers a predictable experience, and let your team answer from wherever work happens.
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Choose the right strategy
Ring everyone together, move through a sequence, rotate fairly, or find the longest-idle member.
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Reach people anywhere
Use compatible SIP endpoints, internal extensions, verified mobiles or other trunks as destinations.
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Respect business hours
Use open, closed and holiday routing so the same number behaves sensibly after hours.
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See missed calls sooner
Get clear alerts for missed, no-answer and abandoned calls so your team can follow up before an opportunity goes cold.
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Make calls recognisable
Add a caller ID prefix such as “Sales:” so forwarded calls are easier to identify on mobiles.
Know when a caller slips through
Premium Ring Groups can keep your team informed when a call is missed, rings out without an answer, or is abandoned by the caller. Give the right people a useful prompt to follow up while the conversation is still fresh.
Turn missed calls into timely follow-ups.
Fewer lost enquiries, clearer ownership and less time spent checking call history for the calls that need attention.
Alerts that fit your workflow
Route calls the way your team works
Different teams need different hand-offs. Start with a simple pattern and change it as your business grows.
Sequential
Try people in a deliberate order until someone is ready to answer.
Circular
Rotate the starting point so the first ring does not always favour one person.
Longest idle
Send the next call to the available member who has waited longest.
From number to answer in three steps
Set up a focused call path without replacing the phone system your team already uses.
Choose your destinations
Select the SIP endpoints, extensions, mobiles or trunks that should receive the call.
Set the ring rules
Pick a strategy, add an optional pre-ring announcement, and set the schedule for open and closed periods.
Connect and refine
Link the group to a Crazytel number, test the flow, and add voicemail or queues for unanswered calls.
Premium routing without a premium surprise
The Ring Group feature has a small, clear base price. The table below separates the group from optional services and your existing calling plan.
Premium Ring Group
$1.00 / monthPer configured Ring Group instance. Email alerts for missed, no-answer and abandoned calls are included; add optional SMS when your team needs faster notice.
| Item | AUD rate | When it applies |
|---|---|---|
| Ring Group base | $1.00 / month | Each configured group |
| Missed-call email alerts | Included | Missed, no-answer and abandoned calls |
| Missed-call SMS alerts | $0.05 / segment | Optional notification routing |
| Call transcription | From $0.08 / min | Optional phone transcription |
| Call Insights | From ~1¢ / call | Optional summaries and analytics |
Pricing notes: Rates are in AUD and GST inclusive where applicable. Phone number rental, outbound call minutes, forwarded-leg charges and any other trunk services are billed separately under the applicable plan. Long SMS messages or Unicode content may use more than one segment.
Frequently asked questions
Practical answers about setup, destinations and the costs that sit around the $1/month base.
What is a Premium Ring Group?
A Premium Ring Group is a cloud hunt group that distributes inbound calls to selected SIP endpoints, extensions, mobiles or trunks. You choose how the members are called and what happens when nobody answers.
How much do Premium Ring Groups cost?
Each configured Ring Group instance costs $1.00 per month in AUD. Phone number rental, outbound call minutes and any enabled optional services are billed separately.
Which ring strategies are available?
You can use simultaneous, sequential, circular or longest-idle strategies, depending on how you want calls shared across your team.
Can Ring Groups call mobiles?
Yes. Ring Group destinations can include compatible SIP endpoints, internal extensions, verified mobiles or trunks. Forwarded call charges may apply according to your normal Crazytel rates.
How do missed-call alerts work?
Configure alerts for missed, no-answer and abandoned calls. Email alerts are included; optional SMS alerts cost $0.05 per segment. You can filter alerts by ring group, caller, time window or outcome and suppress repeat or low-value notifications.
Give your next caller a clear path.
Start with one Ring Group for $1/month, then build the call flow your business actually needs.
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