Support & Resources
Knowledge Base
Setup guides, troubleshooting, and product documentation.
Featured Articles
Premium Ring Groups
Premium Ring Groups distribute inbound calls to multiple members. They support simultaneous, sequential, circular, and longest-idle ringing, plus schedules, holiday routing, announcements, recording, transcription, AI insights, alerts, webhooks, and secure download links.
SMS Center - Getting Started
This guide covers the basics for Crazytel's new SMS Center; inbound setup, outbound setup, contact lists, opt-out lists.
CrazyPBX - Sign in to the Crazyphone App
This guide covers how to sign in to the Crazyphone application for Mobile or Desktop.
CrazyPBX - How to make a CrazyPBX Extension
This guide covers how to make a CrazyPBX Extension, and what each option means.
SMS Frequently Asked Questions
The SMS Center covers day-to-day sending, 2-way conversations, bulk messaging, scheduled sends, authorised email senders, mobile number setup, address books, opt-out compliance, and message logs.
Creating a Register Based SIP Trunk
How to generate a new SIP Trunk QR Code
Recent Articles
Can I use my existing modem or router with Crazytel?
Can I use my existing modem or router with Crazytel on my home internet service? Yes, only if it is not a locked modem or locked router. A provider locked modem, carrier locked router, Telstra locked modem, Optus locked router, modem locked to current provider, or router locked to ISP will not work. Use Crazytel with an unlocked modem or router, SIP phone, ATA, or softphone when you switch from another provider.
Common Virtual Mobile Number questions: VMN additional product, SIP Trunk, CrazyPBX, CIS, SMS, and CrazyPhone
Common Virtual Mobile Number (VMN) questions. A Virtual Mobile Number is an additional product and add-on. You still need a SIP Trunk or CrazyPBX to make calls and receive calls. There is no Critical Information Summary (CIS) and no CIS for Virtual Mobile Numbers. Sending SMS is 5 cents (5c) per SMS. CrazyPhone unlimited SMS add-on is $4.95 a month for unlimited SMS to Australian numbers with the CrazyPhone app.
Virtual Mobile Numbers for WhatsApp, WhatsApp Business, Google, Banks, and 2FA
Do Crazytel Virtual Mobile Numbers work with WhatsApp, WhatsApp Business, Google, banks, two factor authentication, 2FA, OTP SMS, and verification codes? The number supports SMS and voice. Acceptance is up to the third party. Crazytel cannot guarantee it. For picky services, buy a prepaid SIM from Telstra, Optus, or Vodafone, set it up, then port that number to Crazytel. Mobile numbers can be ported back out anytime to any Australian provider. Crazytel has no contracts.
Crazyphone and other Softphone applications
The Crazyphone application, and recommended 3rd party softphone applications.
Authorised Representatives and Advocates
All about appointing another person as a representative, or an advocate to communicate with Crazytel.
IPND Data
How to add IPND information for numbers/services. IPND data is a legal requirement for services.
How to call forward your Crazytel number
Use Manage Phone Numbers to send inbound calls from your Crazytel number to an external number.
Where to find call records
Use Call Detail Records (CDR) to review call, SMS, fax, data, and billing rows for the account. Here you can filter records, check summary totals, inspect individual rows, and export a CSV.
How to Buy a Number
How to purchase a number from the Crazytel Customer Portal
Premium Voicemail
Premium Voicemail creates mailbox-based voicemail for selected phone numbers. It supports custom greetings, email and SMS alerts, transcription, retention controls, webhooks, inbox playback, and usage reporting.
Premium Recording Box
Premium Recording Boxes record inbound calls, optionally play a greeting, and then forward the call to another destination. They are useful when calls need to be captured for review, compliance, training, or follow-up.
Premium IVR
Premium IVR lets callers press keypad digits to navigate menus and route themselves to the correct destination. It supports multi-level menus, audio prompts, business schedules, holiday overrides, alerts, webhooks, and Number Manager routing.