Support & Resources
Knowledge Base
Setup guides, troubleshooting, and product documentation.
Featured Articles
Premium Ring Groups
Premium Ring Groups distribute inbound calls to multiple members. They support simultaneous, sequential, circular, and longest-idle ringing, plus schedules, holiday routing, announcements, recording, transcription, AI insights, alerts, webhooks, and secure download links.
SMS Center - Getting Started
This guide covers the basics for Crazytel's new SMS Center; inbound setup, outbound setup, contact lists, opt-out lists.
CrazyPBX - Sign in to the Crazyphone App
This guide covers how to sign in to the Crazyphone application for Mobile or Desktop.
CrazyPBX - How to make a CrazyPBX Extension
This guide covers how to make a CrazyPBX Extension, and what each option means.
SMS Frequently Asked Questions
The SMS Center covers day-to-day sending, 2-way conversations, bulk messaging, scheduled sends, authorised email senders, mobile number setup, address books, opt-out compliance, and message logs.
Finding the QR Code (SIP Trunks)
How to generate a new SIP Trunk QR Code
Recent Articles
IPND Data
How to add IPND information for numbers/services. IPND data is a legal requirement for services.
How to call forward your Crazytel number
Use Manage Phone Numbers to send inbound calls from your Crazytel number to an external number.
Where to find call records
Use Call Detail Records (CDR) to review call, SMS, fax, data, and billing rows for the account. Here you can filter records, check summary totals, inspect individual rows, and export a CSV.
How to Buy a Number
How to purchase a number from the Crazytel Customer Portal
Premium Voicemail
Premium Voicemail creates mailbox-based voicemail for selected phone numbers. It supports custom greetings, email and SMS alerts, transcription, retention controls, webhooks, inbox playback, and usage reporting.
Premium Recording Box
Premium Recording Boxes record inbound calls, optionally play a greeting, and then forward the call to another destination. They are useful when calls need to be captured for review, compliance, training, or follow-up.
Premium IVR
Premium IVR lets callers press keypad digits to navigate menus and route themselves to the correct destination. It supports multi-level menus, audio prompts, business schedules, holiday overrides, alerts, webhooks, and Number Manager routing.
Premium Announcements
Premium Announcements play an uploaded audio message to callers, then either hang up or forward the call to another destination. They support optional weekday schedules, holiday overrides, call history, and usage reporting.
Premium Time Conditions
Premium Time Conditions route inbound calls based on the date, day of week, time of day, and holiday overrides. They are most commonly used for business hours, after-hours routing, public holidays, and temporary closures.
Premium Ring Groups
Premium Ring Groups distribute inbound calls to multiple members. They support simultaneous, sequential, circular, and longest-idle ringing, plus schedules, holiday routing, announcements, recording, transcription, AI insights, alerts, webhooks, and secure download links.
Getting Started with CrazyAI
This guide covers the basic setup of CrazyAI.
SMS Center - Getting Started
This guide covers the basics for Crazytel's new SMS Center; inbound setup, outbound setup, contact lists, opt-out lists.