Support & Resources
Product announcements, service updates, and company news from Crazytel.
Featured
Give Grok Bot, ChatGPT, Claude, and your booking system a real Australian phone line. Dial outbound calls from your Crazytel PAYG Hybrid SIP Trunk Caller ID with 28 natural voices, Crazyswitch AI voicemail detection, live SIP REFER transfers, and transparent retail AUD pricing with $0.00 AUD AI cost on unanswered calls.
Say g'day to Ringo - the newest member of the Crazytel team. Powered by CrazyAI, Ringo is available 24/7 in our website chat to answer questions, help set up your devices, check your account, manage support tickets and more.
Crazytel has blocked the IP addresses of 3CX SMB multi-tenant cloud hosted servers across our network. This shared hosting service has been exploited by fraud and scam operators, including crypto scams, Commonwealth Bank impersonation scams, and UK bank impersonation scams, and we have been unable to reach a workable solution with 3CX.
Crazytel has added UK landline and UK virtual mobile numbers. Friends, family, and business contacts can reach you as a local UK call, virtual mobiles can receive SMS, and you can skip expensive international roaming. UK number porting is coming soon.
On Crazytel's new SIP Trunk network, calls to 000 bypass every account check - disabled trunks, negative balances, spend limits, the lot. Built into the core routing layer, not bolted on as an afterthought.
Crazytel now supports native IPv6 across our network - one of the first Australian VoIP providers to do so. If you already have IPv6, routing is automatic: no NAT, lower latency, and nothing you need to change.
Recent Updates
Give Grok Bot, ChatGPT, Claude, and your booking system a real Australian phone line. Dial outbound calls from your Crazytel PAYG Hybrid SIP Trunk Caller ID with 28 natural voices, Crazyswitch AI voicemail detection, live SIP REFER transfers, and transparent retail AUD pricing with $0.00 AUD AI cost on unanswered calls.
Say g'day to Ringo - the newest member of the Crazytel team. Powered by CrazyAI, Ringo is available 24/7 in our website chat to answer questions, help set up your devices, check your account, manage support tickets and more.
Crazytel has blocked the IP addresses of 3CX SMB multi-tenant cloud hosted servers across our network. This shared hosting service has been exploited by fraud and scam operators, including crypto scams, Commonwealth Bank impersonation scams, and UK bank impersonation scams, and we have been unable to reach a workable solution with 3CX.
Crazytel has added UK landline and UK virtual mobile numbers. Friends, family, and business contacts can reach you as a local UK call, virtual mobiles can receive SMS, and you can skip expensive international roaming. UK number porting is coming soon.
On Crazytel's new SIP Trunk network, calls to 000 bypass every account check - disabled trunks, negative balances, spend limits, the lot. Built into the core routing layer, not bolted on as an afterthought.
Crazytel now supports native IPv6 across our network - one of the first Australian VoIP providers to do so. If you already have IPv6, routing is automatic: no NAT, lower latency, and nothing you need to change.
AI Bridge is a custom-engineered gateway that connects your Crazytel phone numbers to leading AI voice platforms like OpenAI Realtime, Vapi, and Retell. Free during beta - and 12 months free if you join now.
Setting the record straight on rumours about Crazytel's ownership, grandfathered plans, and SIP Trunk changes — plus an honest look at our growth over the past 12 months.
Create professional custom on-hold music with AI for only $2 per track. Discover how our AI generator provides affordable, studio-quality hold music and voiceovers for your VoIP business phone system.
We rebuilt CrazyFax entirely in-house - a modern cloud fax platform with REST API, email-to-fax, fax-to-email, webhooks, and 100% Australian data sovereignty. No hardware, no middleware, just fax that works.
Outage resolved 26 June 2026. IBM Cloud reactivated our account; all CrazyPBX IVR and call recordings have been migrated to our new storage infrastructure.
Your Crazytel SIP Trunks can now connect directly to Retell AI for outbound calls, AI voice agents, and more. We're building the features you want.
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