CrazyPBX - How to make a CrazyPBX Ring Group

Ring Groups are used to ring multiple extensions at a time. This guide covers how to make a basic Ring Group, and offers detailed information on what each Ring Group field/option does.

⚠️ This guide covers CRAZYPBX RING GROUPS. If you are using a SIP TRUNK this is not the right guide.

Making a CrazyPBX Ring Group

1. Sign in to your Crazytel Customer Portal account and click CrazyPBX

1. Click Inbound Features, then Ring Groups

1. Click Setup New Ring Group on the top-right

1. In the pop-up panel that shows, configure the following required fields:

• Ring Group Number: The internal CrazyPBX identifier for this Ring Group (IE, 001). This cannot be changed.

• Nickname: A human-readable name for this Ring Group. NOTE: Nicknames are displayed in front of inbound caller's phone numbers

• Ring Mode: How the Ring Group should call its Members:

• Simultaneous: Call all members at once.

• Staged: Call members in stages (stages are configured in the Routing tab and Members tab)

• In Order: Call members in a specific order (order is configured in the Members tab)

• Shuffled: Call any member from the list at random for this call.

1. Click the Routing tab, and configure the following:

• *Stage Size*: Only useful for Staged Ring Mode. Sets how many members are in each stage.

• Member Timeout: How long the call rings on each member's Extension/how long the call rings before re-notifying

• Group Timeout: The total tome the call can spend in the Ring Group, before going to the Timeout Destination

• Timeout Destination: Where should 'missed' calls go? (Voicemail, second Ring Group, call forward, etc)

1. Click the Members tab, and complete the following:

i. Set the Member Type (Extension, or call forward)

ii. Set the Extension or PSTN number the call routes to

iii. (optional) Set a Nickname for this Member

iv. (optional) (required for In Order Ring Mode): Set the member's position in the ring order

1. Click Create Ring Group