Premium Ring Groups

Premium Ring Groups distribute inbound calls to multiple members. They support simultaneous, sequential, circular, and longest-idle ringing, plus schedules, holiday routing, announcements, recording, transcription, AI insights, alerts, webhooks, and secure download links.

Basic setup example

Example: ring the sales team during business hours, then send missed or after-hours calls to voicemail.

1. Create a Premium Ring Group named Sales Team.
2. Select an Outbound caller ID.
3. Set Ring strategy to Simultaneous.
4. Set Ring timeout to 30 or 45 seconds.
5. Add each sales team member under Team Members.
6. Enable Press-1 confirm for mobile or call-forward members.
7. Set No answer route to Premium Voicemail.
8. Enable Business hours routing and set Monday to Friday, 09:00 to 17:00.
9. Set After hours route to Premium Voicemail or an announcement.
10. Route the phone number to the ring group in Number Manager.

Creating a Premium Ring Group

1. Sign in to the Crazytel MyAccount portal.
2. Navigate to Premium Ring Groups.
3. Click Create Ring Group.
4. Complete the required fields:

• Group name: A friendly name, such as Sales Team.
• Outbound caller ID: Verified number used when the group calls members or failover destinations.
• Ring strategy: How calls are distributed to members.
• Ring timeout: Total time to try the group before failover.

1. Click Create Group.

Strategy and settings

• Group Name: The display name shown in routing lists, call history, and reports.
• Ring Strategy: How members are selected.
• Simultaneous: Rings all enabled members at once.
• Sequential: Rings members one at a time by priority order.
• Circular: Rings one member at a time and wraps around the member list for fairer rotation.
• Longest Idle: Rings the member who has waited longest since their last answered call.
• Total Ring Timeout: Maximum total time the call can spend ringing this group.
• Per-member timeout: For sequential or circular mode, the maximum time to ring each member before trying the next.
• Timezone: Used for schedules, holidays, and local time display.
• Global Press-1 confirmation: Requires answering parties to press 1 before the call connects.
• Active & online: Enables or disables the whole group. Disable this to stop inbound calls without deleting the group.

Announcements and failover routing

• Play greeting before ringing: Plays audio before members are called.
• Announcement audio: The uploaded announcement file used as the pre-ring greeting.
• After hours route: Where calls go outside configured business hours.
• After hours destination: The specific target for the after-hours route.
• After hours announcement: Optional audio played before after-hours routing.
• No answer route: Where calls go when members were rung but nobody answered.
• No answer destination: The specific target for the no-answer route.
• No answer announcement: Optional audio played before no-answer routing.
• Default holiday route: Fallback route for holiday dates that do not have their own override.
• Holiday destination: The specific target for the default holiday route.
• Outbound Caller ID: Verified caller ID used for outbound legs.
• Pass caller ID to forwards: Sends the original caller ID to forwarded destinations when supported. If disabled, the configured outbound caller ID is preferred.

Routes use the Number Manager destination list, including Call Forward, SIP Trunk Devices, SIP Trunk Servers, SIP URI, CrazyPBX destinations, Premium IVR, Premium Ring Groups, Premium Voicemail, Time Conditions, Busy, Congestion, and Hang up.

Team members

• Display name: Friendly label for the member, such as John (Support).
• Destination: The route type for the member.
• Route destination: The specific device, number, SIP URI, extension, or other target.
• Priority order: Lower numbers ring first in sequential and circular strategies.
• Press-1 confirm: Requires this member to press 1 before the call connects.
• Member enabled: Disabled members are never rung.
• Last answered: Read-only value used by longest-idle and circular strategies.
• Availability schedule: Optional member-specific schedule that controls when that member can be rung.
• Member schedule timezone: Use the group timezone or a member-specific timezone.

Schedule hours

• Enable business hours routing: When enabled, calls only ring members during configured business hours. When disabled, the group is open 24/7 except configured holidays.
• Day: The weekday being configured.
• Status: Whether that day is open or closed.
• Start: Start time of the open window.
• End: End time of the open window.
• Quick presets: Common hours such as 9AM-5PM, 8AM-6PM, 24 hours, or custom override.

Holiday overrides

• Override date(s): One or more dates that override the normal schedule.
• Holiday name: Friendly label, such as Christmas Day.
• Override route: Optional route for the selected holiday. Use the group default holiday route if no override is required.
• Route destination: The target for the override route.
• Override announcement: Optional audio played before holiday routing.

Recording and AI

• Recording mode: Choose Do not record or Always Record for bridged calls.
• Mono / Stereo: Mono stores a single channel. Stereo is recommended for multi-speaker recordings and better analysis.
• Recording retention: Number of days to store recordings before automatic deletion. Empty or 0 uses the platform default.
• Transcribe enabled: Automatically transcribes recordings after calls end.
• Transcription model: Select the transcription accuracy tier.
• Output layout: Transcript format, such as plain text, speaker labels, timestamps, or detailed structured layout.
• Call Insights enabled: Enables AI analysis after transcription.
• Call Summary: Produces a short structured summary.
• Sentiment Analysis: Identifies overall customer tone.
• Key Topics: Extracts important topics and keywords.
• Caller Intent: Identifies the caller's main reason for calling.

Download security

• Restrict download links by IP address: Limits secure download links to allowed public IP addresses or CIDR ranges.
• Link expiration: How long secure links remain valid. The portal notes 600 seconds as the default and 900 seconds as the maximum.
• Max redemption count: How many times each generated link can be opened. The portal notes 3 as the default and 10 as the maximum.
• IP address / CIDR range: Public IPv4 address or subnet allowed to open secure links.
• Friendly label: A note describing the IP rule.
• Activate Rule Immediately: Enables the IP rule as soon as it is saved.

Alerts and webhooks

• Recipient emails: Email addresses that receive ring group alerts.
• BCC recipients: Hidden copy recipients for alert emails.
• Audio attachment mode: Send a secure link or attach a WAV file.
• Transcript format: Include transcript inline, as an attachment, as a secure link, or not at all.
• Include AI Insights in emails: Includes AI summary and insights when available.
• SMS mobile numbers: Comma-separated mobile numbers for SMS alerts.
• SMS transcript delivery: Send alert only, provide a short URL, or include a short transcript excerpt.
• Webhook endpoint URL: HTTPS endpoint that receives signed call-state JSON.
• Webhook HMAC secret: Write-only secret used to verify webhook signatures.
• Notify on missed calls: Alerts when the call was not answered, including after failover.
• Notify on no-answer legs: Additional alerts for individual no-answer scenarios.
• Suppress short rings: Ignores very short missed calls, around 5 seconds, to reduce noise.
• Custom template ID: Advanced template override. Leave blank unless support gives you a template ID.

Connecting a phone number

1. Open Number Manager.
2. Select the number that should ring the group.
3. Set the voice route to Premium Ring Groups.
4. Select the ring group as the destination.
5. Save and place a test call.