Premium Time Conditions

Premium Time Conditions route inbound calls based on the date, day of week, time of day, and holiday overrides. They are most commonly used for business hours, after-hours routing, public holidays, and temporary closures.

This article covers the Premium Time Conditions page in the new MyAccount portal. If you are using CrazyPBX, use the CrazyPBX Time Switch guide instead.

Basic setup example

Example: route calls to reception during business hours, and to voicemail outside business hours.

1. Create a Time Condition named Main Business Hours.
2. Set Timezone to Australia/Sydney.
3. Set Default route to Premium Voicemail and choose the voicemail mailbox. This handles after-hours calls.
4. Add a Weekday rule named Business Hours:

• Days of week: Monday to Friday
• Start Time: 09:00
• End Time: 17:00
• Destination route: Premium Ring Groups, SIP Trunk Devices, or the normal daytime destination

1. Add any holiday overrides, such as Christmas Day, and route them to an announcement or voicemail.
2. Connect the phone number to the Time Condition from Number Manager.
3. Use the Schedule Simulator to test a normal business-hours time, an after-hours time, and a holiday.

Creating a Time Condition

1. Sign in to the Crazytel MyAccount portal.
2. Navigate Premium Features then Time Conditions**.
3. Click Add Time Conditions on the left side.
4. Complete the required settings:

• Name: A friendly label, such as Main Business Hours.
• Timezone: The local timezone used to evaluate schedules and holidays.
• Default route: Where calls go when no schedule rule or holiday matches.
• Route destination: The specific target for the selected default route.
• Default holiday route: Where calls go on holiday dates when no per-date holiday route is set.
• Holiday route destination: The specific target for the selected holiday route.

1. Click Create.

Adding schedule rules

Schedule rules are evaluated after holiday overrides. Lower priority numbers are evaluated first.

1. Open the Time Condition and select the Rules tab.
2. Click Add Rule.
3. Configure the rule:

• Rule Name: A friendly label, such as Business Hours or Friday early close.
• Rule Type: How the rule matches calls.
• Days of week: Required for weekday rules.
• Start Date: First date for date-based rules.
• End Date: Last date for date range rules.
• Start Time: Local start time for the matching window.
• End Time: Local end time for the matching window.
• Destination route: Where matching calls are sent.
• Route destination: The specific target for the selected route.

1. Click Save Rule, then save the full rule list if prompted.

Rule types

• Weekday: Repeats every selected weekday within the start and end time. Use this for normal business hours.
• Specific Date: Matches one calendar date. Use this for one-off closures.
• Date Range: Matches an inclusive start and end date. Use this for longer shutdown periods.
• Recurring Annual: Matches the same calendar date each year. Use this for annual holidays.

Adding holiday overrides

Holiday overrides take precedence over normal schedule rules.

1. Open the Time Condition and select the Holidays tab.
2. Click Add Holiday Override.
3. Configure the holiday:

• Holiday Name: A friendly label, such as Christmas Day.
• Date(s): One or more calendar dates in the Time Condition timezone.
• Override route: Optional per-date route. If left unset, the default holiday route is used.
• Route destination: The specific target for the override route.

1. Save the holiday.

Holiday dates cannot be edited in place. Delete and recreate the holiday override if the date is wrong.

Settings overview

• Name: The display name shown in the Time Conditions list and call logs.
• Timezone: The IANA timezone used to evaluate schedules, holidays, and simulator tests.
• Default route: The fallback route when no schedule rule or holiday override matches.
• Default route destination: The destination for the fallback route, such as a voicemail box, ring group, SIP device, call forward number, or SIP URI.
• Default holiday route: The fallback route on configured holiday dates.
• Default holiday destination: The destination for the default holiday route.
• Rule Name: The label shown for a schedule rule.
• Rule Type: The matching method: weekday, specific date, date range, or recurring annual.
• Days of week: Which weekdays the rule applies to.
• Start Date / End Date: The calendar date window for date-based rules.
• Start Time / End Time: The local time window when the rule applies.
• Destination route: The route type used when the rule matches. Route options use the same destination list as Number Manager, including SIP devices, SIP servers, SIP URI, Call Forward, CrazyPBX destinations, Premium IVR, Premium Ring Groups, Premium Voicemail, Time Conditions, Busy, Congestion, and Hang up.
• Route destination: The specific destination for the selected route type.
• Holiday Name: The label shown for a holiday override.
• Holiday Date(s): The date or dates that override normal schedule rules.
• Holiday Override route: Optional route used only for that holiday date.
• Connected DIDs: Phone numbers currently routed to this Time Condition.
• Schedule Simulator Date / Time: Test values used to preview which rule, holiday, or default route will match.

Connecting a phone number

1. Open Number Manager.
2. Select the phone number you want to route.
3. Set the voice route to Time Conditions.
4. Select the Time Condition as the destination.
5. Save the number routing and place a test call.