1. Click Number Management to view all SMS-capable numbers on your Crazytel account.

1. Click Manage next to the number you want to use for SMS messages.

1. Locate the SMS Routing section for the number, and click Add SMS Route to add a new route.

1. Select the SMS Route from the drop-down menu - for an explanation of each route type, check the Understanding SMS Routing button in this section for the latest details.

1. Set the SMS Destination for the number, based on your route type.

1. Click Save Changes to save the route.

SMS Messages sent to this number will now route according to the rules you have set. Multiple routes can be added to a single number.

Configure the SIP Trunk or CrazyPBX Extension's SMS Sender ID. Send an SMS message from the linked device/application.

<details>

<summary>Setup</summary>

1. Navigate to Email-to-SMS using the navigation menu on the left

1. Click Add new Authorized Email on the right-hand side

1. Type in the Sender email address. This email address cannot be used for any other email-to-SMS configuration with Crazytel.

1. Set the Caller ID/DID (Sender) that SMS messages should be sent using

1. *(optional):* Set the MAX Segments to limit the length of SMS messages sent from this email address. (Max 10)

1. *(optional):* Set the Reporting level for this email address.

1. *(optional):* Set a Description for this configured email (i.e. Jody's Email) so this email can be easily identified in the future.

1. Click Save mapping to save the email-to-SMS configuration.

Crazytel offers 2 SMS sending methods via email:

• Email body as message: Send an SMS message by typing the message in the email body.

This ignores any text in the subject of the email, allowing easy internal ID of sent emails (i.e. Appointment reminder for Steve - 11/11/2026)

1. From an Authorised email address, write an email to gateway+<phonenumber>@sms.crazytel.com.au, replacing <phonenumber> with the phone number you want to send the SMS to.

1. Type your message in the body of the email.

⚠️ Important: *ALL* text in the email body will be sent, including any email signature/footers. Make sure to remove these, or disable them for the @sms.crazytel.com.au domain.

1. Click Send to send the SMS message.

• Email subject as message: Send an SMS message by typing the message in the email subject.

This ignores any text in the body of the email, like your email signature.

1. From an Authorised email address, write an email to gateway+<phonenumber>+subject@sms.crazytel.com.au, replacing <phonenumber> with the phone number you want to send the SMS to.

1. Type your message in the subject of the email.

1. Click Send to send the SMS message.

Crazytel's new SMS Messaging center allows you to send SMS messages directly from the website, and updates conversations in real time! No more refreshing the page waiting for a new message...

1. Navigate to Inbox & Chat (existing conversation) or New Message (new conversation) in the navigation menu

1. Click an existing conversation and start typing a reply, or click Start New Chat to send an SMS message to a new contact

1. Select the From number (Caller ID) that the SMS message should be sent from

1. Type the To number (phone number) that the SMS message should be sent to, or select from your contact list

1. *(optional):* Click Bulk Send to send the message to multiple numbers.

<details>

<summary>Expand for Bulk Send options</summary>

• Paste numbers in the Paste Numbers field

• Add contacts from your address book

• Select a contact list

• Any combination of the above

1. Under Configuration on the navigation menu, click Quick Template

1. Click + New Template

1. Set a Template Name - something logical (i.e. "Appointment Reminder")

1. Set a Category for the template (i.e. "Reminder")

1. Fill out the Template Body with your message. Any variables should be wrapped in double curly braces (i.e. {{date}}), for example:

{{first_name}}, your appointment is scheduled for {{date}} at {{time}}. Please call 1300 123 456 if you need to reschedule.

1. Enter any variables in the Variables field, separated by commas (i.e. date,time)

Some variables are pre-configured, like first_name and last_name from contacts lists!

1. Set the Picker Visibility to *Active* to make the template available in the SMS center

1. *(optional):* Enter an Admin note to help you remember what the template is for

1. When sending a new SMS message, click the template picker at the bottom of the message box

1. If any variables are required, a pop-up box will display asking for user input. Enter the information for each variable as required, then click Apply template

Pre-configured variables like first_name and last_name will be automatically replaced with the corresponding values from the contact list.

1. Proof read your SMS message - variables entered in the above step are not checked for formatting or spelling at all!

1. Click Send message, or enable optional features like scheduling or opt-out lists

1. Under Configuration on the navigation menu, click Opt-out Management

1. Click + Create List on the top right

1. Enter a Name for the list and set a Slug (unique list Identifier)

1. *(optional):* Enter a Description to help you remember what the list is for

1. *(optional):* Enter a STOP confirmation message, that is sent to customers to confirm they have unsubscribed

1. *(optional):* Enter a HELP message, that is sent to customers when they text "HELP" to your shortcode

1. *(optional):* Enable Use as default opt-out list to use this opt-out list unless another Opt-out list is specified

1. Click Save List

Under Choose the working list, click the new list, then click Use to change its configuration. The following options are available:

<details>

<summary>Entries | Manage the list of phone numbers that have unsubscribed</summary>

1. Add Phone: Manually stop a single number from receiving SMS messages in this list. Set an optional Audit note for later reference.

1. Bulk import: Manually stop multiple numbers from receiving SMS messages in this list. Numbers must be entered on new lines, or separated by commas. Set an optional Audit note for later reference.

1. Unsubscribed number table: Manually resubscribe numbers, if needed.

• Add DID: Add a phone number to the list of numbers that can be used to opt-out of messages sent from this list. If customers text STOP to the mapped DID, they will be unsubscribed from this list.

• Phone to Check: Search for a number to see if it is subscribed to any contact lists.

1. Under Address Book on the navigation menu, click Contact Lists

1. Click + New List in the list window on the left. Unique destination groups require unique lists.

1. Enter a List Name for the list and set a Description to explain the list's purpose

1. *(optional):* Link an Opt-Out List to automatically add numbers that text STOP to this list

⚠️ IMPORTANT: Any marketing list must have a linked Opt-Out list to comply with anti-spam regulations.

1. *(optional):* Set the list as Active in SMS list pickers to make it available for selection when sending SMS messages

1. Click Save List

1. Select the list you wish to add the contacts to from the Contacts Lists List panel on the left

1. Click Add to add contacts to the list. Enter the Phone Number, First Name, Last Name, and any Notes for this contact, then click Save Contact

1. *(optional):* Import a bulk list of contacts using the Import CSV button.

⚠️ IMPORTANT: The CSV file must match the expected format. Download and populate the example .csv file to ensure contacts import correctly.

1. *(optional):* Clear All to remove all contacts from the list. (not recommended)

Contact List Options:

• Edit: Change the Contact list's core settings (name, description, opt-out list, etc.)

• Pause: Temporarily disable this list (uncheck Active Only in the list panel to the left to show paused lists)

• Delete: Remove this list entirely (use with caution)

Under Choose the working list, click the new list, then click Use to change its configuration. The following options are available:

<details>

<summary>Entries | Manage the list of phone numbers that are in this list</summary>

• Add Phone: Manually add a single number to this list. Set an optional Audit note for later reference.

• Bulk import: Manually add multiple numbers to this list. Numbers must be entered on new lines, or separated by commas. Set an optional Audit note for later reference.

• Subscribed number table: Manually remove numbers, if needed.

• Add DID: Add a phone number to the list of numbers that can be used to subscribe to this list. If customers text SUBSCRIBE to the mapped DID, they will be subscribed to this list.

• Phone to Check: Search for a number to see if it is subscribed to any contact lists.