CrazyFax: Rebuilt From the Ground Up
We tore down the old fax stack and built a modern, in-house platform - API, email, and portal - designed for compliance, developers, and Australian data sovereignty.
Why We Rebuilt It
Fax isn't going anywhere - especially in healthcare, legal, government, and finance. But the way fax gets delivered should look like 2026, not 1996.
Over the past several months, we've rebuilt CrazyFax entirely in-house. No third-party fax middleware. No black-box routing. A single unified platform that handles outbound API faxes, email-to-fax, inbound fax-to-email, portal management, billing, webhooks, and job history - all under one roof.
The result: a high-reliability cloud fax platform built for high compliance, secure document handling, and modern developer workflows. No hardware. No phone lines. Just fax that works the way your business actually operates.
Three Ways to Send & Receive
📧 Email → Fax
Staff email a PDF or TIFF to @fax.crazytel.net and it goes out instantly. No user onboarding required - and if you don't attach a file, the email body is automatically converted to a clean PDF.
⚡ REST API
Upload a PDF or TIFF and dispatch faxes via our robust, secure, and idempotent REST API. Built for developers who need programmatic fax with real-time status, webhooks, and SSE streams.
📥 Fax → Email
Callers fax your dedicated Crazytel number. Our platform converts it to a high-definition PDF and routes it to your inbox and the customer portal - password-protected and secure.
All three channels share the same centralized job history, status tracking, retries, prepaid billing, notifications, and webhooks.
What's Under the Hood
This isn't a reskin. The new CrazyFax stack was engineered for the realities of production fax at scale:
- T.38 & ECM native support - advanced VoIP signalling and Error Correction Mode minimise packet errors for cleaner transmissions
- Destination learning - the platform tracks successful connections and dynamically applies optimised profiles (speed, modulation) per receiver
- Pre-dial document validation - rejects encrypted PDFs, oversized attachments, and unsupported formats before placing calls
- Fail-closed design - blocks sends from unauthorised relays, suspended balances, or unknown routes automatically
- IP-authorised API - restrict client connections to approved corporate IP allowlists
- Secure artifact retention - customisable data retention durations with automatic purge from secure object storage
- Decoupled webhook retries - notification failures retry on separate queues without affecting fax delivery status
- Per-fax timeline & event search - trace every dial attempt, conversion timing, and delivery log in detail
🇦🇺 100% Australian Owned & Operated
No international routing of document content. Files remain within Australian-resident datacentres. Crazytel is Australian owned and operated - full stop.
Plans That Make Sense
Transparent pricing for every volume. Dedicated fax numbers (DIDs) are sold separately so you only pay for the lines you need - and number porting is free.
Pay As You Go
$0/mo
Inbound $0.20/page · Outbound AU $0.15/page · Portal, API & Email-to-Fax included
Complete Package ⭐
$4.95/mo
100 outbound pages/mo · Unlimited inbound · Excess AU $0.05/page · Webhooks & SSE
Outbound Only
$3.95/mo
100 outbound pages/mo · Excess AU $0.05/page · API, Portal & Email-to-Fax · No inbound
Get Started in Three Steps
- Get a fax number - buy premium Australian fax numbers instantly in the portal, or port your existing numbers from any Australian provider for free
- Configure your routes - route each DID to a mailbox, department, or webhook with schedule windows and custom fax service profiles
- Send & receive - via portal, REST API, or email. Inbound faxes arrive as secure, password-protected PDFs
Ready to ditch the fax machine?
Free instant setup. Free number porting. $2 signup bonus.
Questions? Reach out via the portal or chat - we're always happy to help you get faxing the modern way.
