Introducing Ringo: Our New AI Team Member Powered by CrazyAI

Say g'day to Ringo - the newest member of the Crazytel team, ready to help around the clock.

We've hired someone new, and they're a little different. Ringo is our newest team member - a friendly AI assistant powered by CrazyAI, our own in-house artificial intelligence platform.

Ringo never sleeps, never takes a lunch break, and has read every single one of our help guides, product documents and device manuals. Whether it's 2pm or 2am, Ringo is ready to help.

What Ringo Can Help With

• Product questions - Plans, pricing, features and everything Crazytel
• Device setup - Step-by-step help configuring ATAs, IP phones and softphones, straight from official vendor documentation
• Signup status - Check where your new account or number port is up to
• Support tickets - Create, update and close helpdesk tickets right in the chat
• Account help - After a quick SMS verification, Ringo can check your balance, SIP trunk details, call history, DID routing and more
• AI Bridge diagnostics - Troubleshoot calls between your numbers and AI voice platforms
• Document lookups - Ringo can read through our legal documents and Critical Information Summaries to give you exact answers

Your Account Stays Secure

Ringo can answer general questions for anyone, but before it touches anything account-specific it verifies your identity with a quick SMS code sent to your registered mobile. No verification, no account access - simple as that.

How to Chat With Ringo

Just click the chat bubble on crazytel.com.au and say hello. Ask your question in plain English - no special commands needed. If Ringo can't solve it, it can raise a support ticket so a human on our team can pick it up.