Authorised Representatives and Advocates

A customer can appoint another person to communicate with Crazytel. The permission level depends on whether the person is an Authorised Representative or an Advocate.

Authorised Representatives

An Authorised Representative is at least 18 years old and can deal with Crazytel on the customer's behalf without the customer being present.

Permission levels may include:

Full Authority: The representative has the same permissions as the account holder, including opening or closing services and adding representatives.
Limited Authority: The representative can manage the account but cannot open or close services or add other representatives.
Customised Permissions: The customer chooses the specific activities the representative can perform. This is recommended for businesses.

Custom permissions may cover account changes, plan changes, adding or removing representatives, or establishing financial hardship arrangements.

Advocates

An Advocate can communicate with Crazytel on the customer's behalf, but cannot make account changes unless the customer is present and agrees to the action.

An Advocate may help with:

Language interpretation.
Financial counselling, legal aid, or contract discussions.
Communication between the customer and Crazytel.
Requesting account records already associated with the customer.
Discussing issues, paying an account, or troubleshooting a service.

Special circumstances

A person with Power of Attorney, guardianship, trusteeship, legal representation, or executor authority may be able to act with Full Authority after the required verification.

For bereavement matters, Crazytel may work with an executor, administrator, solicitor, next of kin, or direct family member and limit paperwork to what is required to protect the account.

Appoint or revoke a representative

Complete the Authorised Representative form.
Contact Crazytel Support to submit the form and complete identity verification.
Contact Support again if you want to revoke an Authorised Representative or Advocate.

For assistance, call 1800 272 998 or email [helpdesk@crazytel.com.au](mailto:helpdesk@crazytel.com.au).