NBN
Crazytel NBN Services
NBN® text messages and webhooks: choose how you get updates
Choose when Crazytel may text you about NBN® orders, appointments and faults, and send NBN® updates to your own systems, Slack or Microsoft Teams with webhooks.
NBN® usage and billing explained
Where to see NBN® data usage and charges, download usage, and what Charged, Estimates, Being checked and Critical Information Summary mean.
Report an NBN® fault and follow its progress
How to report an NBN® fault, the quick checks, outages, the no-fault-found fee agreement, and how to follow and update a fault report.
Checks you can run on your NBN® connection
How to check, restart and test your NBN® connection on Diagnostics & Faults, and what checks like Line State, Loopback Test, NTD Status and Port Reset mean.
Line stability on NBN® FTTN and FTTB: fewer dropouts
What line stability is on NBN® FTTN and FTTB copper connections, the Standard, Stable and Repair settings, and how to change it to reduce dropouts.
Add or remove a static IP address on NBN®
What a static IP address is, who needs one, and how to add or remove a static IP on a Crazytel NBN® connection.
Suspend, resume, disconnect or remove an NBN® connection
How to pause (suspend) and resume NBN® internet, disconnect now or on a later date, cancel a scheduled disconnection and permanently remove a connection.
Move house with your NBN® connection
How to move your Crazytel NBN® internet to a new address, choose a plan there and pick when the old address disconnects.
Upgrade your NBN® connection to full fibre
How to upgrade an FTTN or FTTC NBN® connection to full fibre (FTTP): who can get it, the steps, the technician visit and the 12 month keep rule.
Change your NBN® plan now or on a later date
How to change to a faster or cheaper NBN® plan, schedule a change for a later date, cancel a scheduled change, and what the Upgrade options badges mean.
Track your NBN® order, technician visit and NBN® box delivery
Follow your NBN® order: order steps, NBN® box delivery, activating the box, technician visits, rescheduling, site contact, withdrawing and retrying an order.
How to order NBN® or switch to Crazytel
Step by step: order a new NBN® connection or switch your existing internet to Crazytel, including the AVC ID, provider number, fault repair choice and review.
Check your address: the NBN® address report explained
How to use Check Address to see the NBN® connection type, fastest speed, NBN® box capacity, upgrades and plans at an address, and what the badges mean.
NBN® plan terms explained: evening speed, Key Facts Sheet, CIS and static IP
Plain English meaning of NBN® plan words: typical evening speed, Key Facts Sheet, Critical Information Summary, Most Popular, minimum term, static and dynamic IP.
NBN® eSLA explained: how fast faults are fixed
What an NBN® eSLA (fault service level) is, the difference between Standard, Enhanced-12 and Enhanced-4, which plans include them and what happens when you change plan.
Your NBN® box and what the lights on the page mean
What the NBN® Connection Box (NTD or NCD) is, which port your router uses, and what the green, amber, red and grey lights on the Your NBN® box panel mean.
NBN® Pulse explained: connection, speed, reliability and fibre signal readings
What NBN® Pulse shows: Connection, Speed, Reliability and Fibre signal readings, ratings like Good and Could be better, drop-outs and Check now.
What your NBN® connection status means
Meaning of NBN® connection statuses Connecting, Connected, Suspended, Disconnected, Order failed, Permanently removed, plus Needs attention and Waiting on the NBN®.
NBN® connection types explained: FTTP, FTTC, FTTN, FTTB, HFC and Fixed Wireless
Plain English meaning of NBN® connection types FTTP, FTTC, FTTN, FTTB, HFC and Fixed Wireless, and what equipment each one uses.
Set up your router for NBN® internet
Connect your own router to Crazytel NBN®: which port to use, set the WAN to IPoE (Dynamic IP / DHCP), no username or password needed.
Find your way around your NBN® pages
Where to go in My Account to see your NBN® internet, order, change your plan, run checks, report a fault, see your bills and set up text messages.
No internet on NBN FTTC
NBN FTTC no internet: check outages, NCD power and indicators, accessible telephone and Ethernet leads, and compare devices without changing settings or factory-resetting.
No internet on NBN Fixed Wireless
NBN Fixed Wireless no internet: check outages, indoor unit power and indicators, accessible Ethernet leads and other devices without touching the outdoor antenna.
No internet on NBN FTTN and FTTB
NBN FTTN and FTTB no internet: check VDSL modem power, telephone leads and DSL synchronisation, compare devices and test Ethernet against Wi-Fi.
Compare Wi-Fi speed with wired performance
NBN Wi-Fi versus wired speed: compare Ethernet with Wi-Fi near the router, device distance, other devices and household activity to isolate slow wireless performance.
Troubleshoot slow NBN speeds on FTTN and FTTB
NBN slow speeds on FTTN and FTTB: compare controlled Ethernet and Wi-Fi speed tests, devices and cables, and record VDSL modem DSL observations.
No internet on NBN HFC
NBN HFC no internet: check outages, connection box power and indicators, compare Ethernet cables and devices, and leave coaxial cabling and existing ports undisturbed.
Troubleshoot NBN HFC dropouts
NBN HFC dropouts: record connection box indicators, check accessible power and Ethernet leads and compare devices while leaving coaxial cabling connected.
Troubleshoot NBN Fixed Wireless dropouts
NBN Fixed Wireless dropouts: record indoor unit indicators, compare wired and Wi-Fi access and note weather or timing without touching outdoor equipment.
Troubleshoot NBN FTTC dropouts
NBN FTTC dropouts: record NCD indicator states, check accessible telephone and Ethernet leads, and compare wired and Wi-Fi access without resetting equipment.
Troubleshoot NBN FTTN and FTTB dropouts
NBN FTTN and FTTB dropouts: observe the VDSL modem DSL indicator, check the telephone lead and compare wired with Wi-Fi connections without changing configuration.
Troubleshoot websites that will not load
NBN websites will not load: compare sites, browsers, devices and mobile data, record errors and refresh the Windows DNS cache without guessing DNS server settings.
NBN no internet - find the cause and choose your connection guide
NBN no internet troubleshooting: compare devices and Ethernet with Wi-Fi, check accessible leads and choose the matching FTTP, FTTC, FTTN, FTTB, HFC or Fixed Wireless guide.
No internet on NBN FTTP
NBN FTTP no internet: check outages, connection box power and indicators, the existing Ethernet handoff and other devices without moving ports or touching fibre.
Troubleshoot NBN FTTP dropouts
NBN FTTP dropouts: record connection box indicators, check accessible power and Ethernet leads, and compare wired and Wi-Fi devices without disturbing fibre.
NBN device speed capability - Ethernet and Wi-Fi link rates
NBN device speed capability: compare Ethernet and Wi-Fi link rates, network adapters, cables and devices to find a local limit on your internet speed.
Fix Wi-Fi connected but no internet on one device
NBN Wi-Fi connected but no internet on one phone or computer: compare devices, rejoin Wi-Fi, restart and check browser, DNS cache or driver issues.
Troubleshoot slow NBN speeds on FTTC, FTTP, HFC or Fixed Wireless
NBN slow speeds on FTTC, FTTP, HFC or Fixed Wireless: compare Ethernet, Wi-Fi, devices and repeatable speed tests to narrow down a slow internet connection.