Support & Resources
Premium Features
21 articles
All about Crazytel's premium features
Troubleshooting webhooks
Fix missing webhooks, failed signature checks, duplicate events and slow delivery for Crazytel webhooks.
Queues webhooks
Track every stage of a caller's wait in a Premium Queue, from joining the queue to being answered or giving up.
CrazyFax webhooks
Let your own systems know the moment a CrazyFax fax is sent, fails, or arrives.
Voicemail webhooks
Send new voicemails, transcripts and missed-call alerts into your CRM, helpdesk or custom app.
Announcements webhooks
Get notified when a call reaches an Announcement box and when it finishes, including the events, a chat-app message and retries.
IVR (Auto Attendant) webhooks
Follow a caller's journey through a Premium IVR: arrival, keypresses, where they are sent, and how the call ends.
What is a webhook?
A webhook is an automatic message Crazytel sends to a web address you choose when something happens on your phone system.
Things every webhook has in common
How Crazytel sends webhooks, what to reply, and how signing, duplicates, caller ID and cost work unless a feature says otherwise.
Ring Groups webhooks
Get notified as a Ring Group call rings your team, when someone answers, and when the call or transcript is ready.
Recording Box webhooks
Get notified as soon as a Recording Box call recording is ready so you can pull it into a CRM, archive or quality review tool.
AI Bridge webhooks
Get notified about calls handled by AI Bridge, and receive a conversation summary for supported AI providers such as Gemini Live.
Webhooks quick comparison
Compare webhook setup across Crazytel Premium Features, Hybrid SIP Trunks and CrazyFax.
Time Conditions webhooks
See which route each call took through a Time Condition, including schedule checks and how the call ended.
Verifying webhook signatures
Check HMAC-SHA256 webhook signatures for Premium Features, Ring Groups, Voicemail, Hybrid SIP Trunks and CrazyFax.
Legacy Voicemail, Ring Groups, CrazyFax and Time Conditions shutdown
Legacy Voicemail, legacy Ring Groups, legacy CrazyFax and legacy Time Conditions will be shut down on 1 December 2026. Legacy features can no longer be changed, only viewed or deleted, at legacy.crazytel.net. Replace them with Premium Features before the shutdown date.
AI Bridge setup guide
Route inbound Crazytel calls to an AI voice assistant such as OpenAI Realtime, VAPI, or Google Gemini Live. Covers creating an AI Bridge, Number Manager routing, provider settings, optional caller ID and webhooks, and troubleshooting.
Premium Voicemail
Premium Voicemail creates mailbox-based voicemail for selected phone numbers. It supports custom greetings, email and SMS alerts, transcription, retention controls, webhooks, inbox playback, and usage reporting.
Premium Recording Box
Premium Recording Boxes record inbound calls, optionally play a greeting, and then forward the call to another destination. They are useful when calls need to be captured for review, compliance, training, or follow-up.
Premium IVR
Premium IVR lets callers press keypad digits to navigate menus and route themselves to the correct destination. It supports multi-level menus, audio prompts, business schedules, holiday overrides, alerts, webhooks, and Number Manager routing.
Premium Announcements
Premium Announcements play an uploaded audio message to callers, then either hang up or forward the call to another destination. They support optional weekday schedules, holiday overrides, call history, and usage reporting.
Premium Time Conditions
Premium Time Conditions route inbound calls based on the date, day of week, time of day, and holiday overrides. They are most commonly used for business hours, after-hours routing, public holidays, and temporary closures.