Support & Resources
Getting Started
7 articles
Learn the basics of using our platform
CrazyPhone - team setup, ring groups, and shared SMS
Best-practice CrazyPhone setup when more than one person needs calls or SMS on a Crazytel number. Use a separate SIP trunk or CrazyPBX extension per person, route the number through a Premium Ring Group for shared inbound calls, and share SMS across CrazyPhone apps by using the same SMS Caller ID with SMS history sync enabled.
Authorised Representatives and Advocates
All about appointing another person as a representative, or an advocate to communicate with Crazytel.
IPND Data
How to add IPND information for numbers/services. IPND data is a legal requirement for services.
How to call forward your Crazytel number
Use Manage Phone Numbers to send inbound calls from your Crazytel number to an external number.
Where to find call records
Use Call Detail Records (CDR) to review call, SMS, fax, data, and billing rows for the account. Here you can filter records, check summary totals, inspect individual rows, and export a CSV.
How to Buy a Number
How to purchase a number from the Crazytel Customer Portal
CrazyPhone - Crazytel's official softphone application | Setup Guide
Crazyphone is Crazytel's official softphone application. This guide covers setting up and signing into the application.