Legal Documents Repository
CrazyTel maintains a comprehensive collection of legal documents, policies, and Critical Information Summaries (CIS) for all our service offerings. These documents are accessible through our legal documents page and provide important information about your rights, our obligations, and the specifics of each service plan.
Legal Documents Repository
All CrazyTel legal documents can be accessed at our central legal repository: https://crazytel.com.au/legal/documents/
General Policies
CrazyTel maintains the following general policies that apply across our services:
- Privacy Policy - https://crazytel.com.au/legal/documents/privacy-policy/
- Pre-Paid Billing Policy - https://crazytel.com.au/legal/documents/pre-paid-billing-policy/
- Complaints Handling Policy - https://crazytel.com.au/legal/documents/complaints-handling-policy/
- Disclaimer - https://crazytel.com.au/legal/documents/disclaimer/
- Terms & Conditions - https://crazytel.com.au/legal/documents/terms-conditions/
- Refund Policy - https://crazytel.com.au/legal/documents/refund-policy/
- Financial Hardship Policy - https://crazytel.com.au/legal/documents/financial-hardship-policy/
- Customer Service Guarantee Waiver - https://crazytel.com.au/legal/documents/customer-service-guarantee-waiver/
- Fair Use Policy - https://crazytel.com.au/legal/documents/fair-use-policy/
- Appointment of an Authorised Representative - https://crazytel.com.au/legal/documents/appointment-authorised-representative/
Service-Specific Fair Use Policies
CrayCray Fair Use Policy - https://crazytel.com.au/legal/documents/craycray-fair-use-policy/
Crackers Fair Use Policy - https://crazytel.com.au/legal/documents/crackers-fair-use-policy/
Crazy 5 Fair Use Policy - https://crazytel.com.au/legal/documents/crazy5-fair-use-policy/
Critical Information Summaries (CIS)
SIP Trunks & VoIP Services (Prior to December 26th, 2024)
- Residential SIP Trunks - Pre-paid - https://crazytel.com.au/legal/documents/cis-residential-sip-trunks-prepaid/
- Business SIP Trunks - Pre-paid - https://crazytel.com.au/legal/documents/cis-business-sip-trunks-prepaid/
- CrazyWhirl - Pre-paid - https://crazytel.com.au/legal/documents/cis-crazywhirl-prepaid/
- Whirluntimed - Pre-paid - https://crazytel.com.au/legal/documents/cis-whirluntimed-prepaid/
- P.A.Y.G Untimed - https://crazytel.com.au/legal/documents/cis-payg-untimed/
- CrayCray Plan - https://crazytel.com.au/legal/documents/cis-craycray-plan/
- Business Crackers Plan - https://crazytel.com.au/legal/documents/cis-business-crackers-plan/
- WP Crazy DID Saver Plan - https://crazytel.com.au/legal/documents/cis-wp-crazy-did-saver/
- Pre-Paid Crazy 5 Plan - https://crazytel.com.au/legal/documents/cis-prepaid-crazy5-plan/
- LocoPBX $24.95 - https://crazytel.com.au/legal/documents/cis-locopbx/
- CrazySaver $0.00 - https://crazytel.com.au/legal/documents/cis-crazysaver/
- CrazyTeams $12.95 - https://crazytel.com.au/legal/documents/cis-crazyteams/
- WP Crazy2020 Timed - https://crazytel.com.au/legal/documents/cis-wp-crazy2020-timed/
- WP Crazy2020 Untimed - https://crazytel.com.au/legal/documents/cis-wp-crazy2020-untimed/
CrazyPBX Hosted Services (Prior to December 26th, 2024)
- CrazyPBX - Crazytimed - https://crazytel.com.au/legal/documents/cis-crazypbx-crazytimed/
- CrazyPBX - Crazyuntimed - https://crazytel.com.au/legal/documents/cis-crazypbx-crazyuntimed/
- CrazyPBX - Completely Crazy - https://crazytel.com.au/legal/documents/cis-crazypbx-completely-crazy/
- CrazyPBX - CrazyFree - https://crazytel.com.au/legal/documents/cis-crazypbx-crazyfree/
- CrazyPBX - CrazyCisco - https://crazytel.com.au/legal/documents/cis-crazypbx-crazycisco/
CrazyPBX Self-Managed (Prior to December 26th, 2024)
- CrazyPBX - P.A.Y.G - Pre-paid - https://crazytel.com.au/legal/documents/cis-crazypbx-selfmanaged-payg/
- CrazyPBX - Everyday - Pre-paid - https://crazytel.com.au/legal/documents/cis-crazypbx-selfmanaged-everyday/
- CrazyPBX - Business - Pre-paid - https://crazytel.com.au/legal/documents/cis-crazypbx-selfmanaged-business/
- CrazyPBX - Insane - Pre-paid - https://crazytel.com.au/legal/documents/cis-crazypbx-selfmanaged-insane/
SIP Trunks & CrazyPBX (From December 26th, 2024 onwards)
- CrazyPBX Everyday Plan - https://crazytel.com.au/legal/documents/cis-crazypbx-everyday-plan-2024/
- CrazyPBX Insane Plan - https://crazytel.com.au/legal/documents/cis-crazypbx-insane-plan-2024/
- CrazyPBX PAYG Plan - https://crazytel.com.au/legal/documents/cis-crazypbx-payg-plan-2024/
- CrazyPBX Business Plan - https://crazytel.com.au/legal/documents/cis-crazypbx-business-plan-2024/
- Business PAYG SIP Trunks - https://crazytel.com.au/legal/documents/cis-business-payg-sip-trunks-2024/
- Residential PAYG SIP Trunks - https://crazytel.com.au/legal/documents/cis-residential-payg-sip-trunks-2024/
- Business Crackers Plan - https://crazytel.com.au/legal/documents/cis-business-crackers-plan-2024/
- Residential CrayCray Plan - https://crazytel.com.au/legal/documents/cis-residential-craycray-plan-2024/
Mobile SIM-Card Only Plans
- CIS - 2GB 4G Data SIM Plan - https://crazytel.com.au/legal/documents/cis-2gb-4g-data-sim/
- CIS - 5GB 4G Data SIM Plan - https://crazytel.com.au/legal/documents/cis-5gb-4g-data-sim/
- CIS - 10GB 4G Data SIM Plan - https://crazytel.com.au/legal/documents/cis-10gb-4g-data-sim/
- CIS - 40GB Crazy Ultra SIM Plan - https://crazytel.com.au/legal/documents/cis-40gb-crazy-ultra-sim/
Mobile-Specific Policies
- Fair Use Policy (Mobile) - https://crazytel.com.au/legal/documents/mobile-fair-use-policy/
- Billing Policy (Mobile) - https://crazytel.com.au/legal/documents/mobile-billing-policy/
- International Call Rates (Mobile) - https://crazytel.com.au/legal/documents/mobile-international-call-rates/
Accessing These Documents
All documents are available in PDF format and can be downloaded directly from our legal documents page. To access a specific document:
- Visit https://crazytel.com.au/legal/documents/
- Locate the relevant document category
- Click on the PDF symbol next to the document name to download
Importance of Critical Information Summaries
Critical Information Summaries (CIS) are particularly important documents as they clearly outline what to expect from your plan, including:
- Monthly costs and inclusions
- Contract terms and minimum costs
- Call and data rates
- Additional fees that may apply
Important conditions and limitations
We recommend that all customers review the CIS relevant to their selected plan before sign-up to ensure they fully understand the service offering.
Document Updates
Legal documents and Critical Information Summaries are updated periodically to reflect changes in our services, pricing, or regulatory requirements. The current version of each document is always available on our legal documents page.