LOCATION INDEPENDENCE

VoIP Does Not Know Where You Are Located

When using Crazytel SIP Trunks or CrazyPBX Extensions while overseas, your physical location becomes irrelevant to the service. Whether you're connecting through:

• The CrazyPhone mobile softphone app

• A desktop softphone application

• An IP phone connected to the internet

Your calls to Australian numbers will function exactly as if you were physically in Australia. This means:

• Same Calling Experience: Make calls to Australian numbers just like you would at home

• Same Billing Structure: Calls follow your existing plan's pricing structure

• Same Features and Functionality: Access all your usual calling features

HOW IT WORKS WITH DIFFERENT CRAZYTEL SERVICES

USING CRAZYPBX EXTENSIONS OVERSEAS

When using your CrazyPBX Extension through the CrazyPhone app or a connected IP phone while traveling:

• Calls to Australian numbers are treated as domestic calls according to your plan

• All your extension features (call forwarding, voicemail, etc.) remain fully functional

• Your caller ID still displays your Australian number

USING SIP TRUNKS OVERSEAS

If you're using Crazytel SIP Trunks while abroad:

• Calls to Australian numbers follow your standard SIP Trunk rates

• Your Australian business presence is maintained

• Calls appear to originate from Australia to the recipients

Important Note: Physical SIM Card Plans

Please be aware that this information applies specifically to Crazytel's VoIP services (SIP Trunks and CrazyPBX Extensions) only, not physical mobile plans with SIM cards. Physical mobile plans operate differently and do not support international roaming. For international travel, Crazytel's VoIP solutions are the recommended way to maintain your Australian phone presence."