Premium Recording Box

Premium Recording Boxes record inbound calls, optionally play a greeting, and then forward the call to another destination. They are useful when calls need to be captured for review, compliance, training, or follow-up.

Premium Recording Boxes only record inbound calls.

Basic setup example

Example: record calls to the sales line, play a short greeting, then forward the call to the sales ring group.

1. Upload the greeting under Recording Box > Greeting Library.
2. Create a Recording Box named Sales Recording Box.
3. Select a verified Outbound caller ID.
4. In Number Manager, route the sales phone number to the Recording Box.
5. Open the Recording Box editor and set the forward destination to the sales destination, such as a Premium Ring Group.
6. Enable the required recording, transcription, alert, or export options.
7. Place a test call and confirm the recording appears in Recordings Library.

Creating a Recording Box

1. Sign in to the Crazytel MyAccount portal.
2. Navigate to Recording Box.
3. Click Add Recording Box or Create Recording Box.
4. Complete the required fields:

• Box name: A friendly name, such as Sales Team or After Hours.
• Outbound caller ID: The verified caller ID used when the Recording Box forwards calls.

1. Click Create Recording Box.
2. Connect a phone number from Number Manager by routing the number to the Recording Box.

Uploading a greeting

1. Open Recording Box > Greeting Library.
2. Upload a WAV or MP3 file.
3. Keep the file under 10 MB and under 300 seconds.
4. Assign the greeting to the Recording Box if you want callers to hear it before forwarding.

Settings overview

• Box name: The display name shown in the Recording Box list, call history, recordings library, and usage reports.
• Outbound caller ID: The verified number presented when the Recording Box forwards a call to another destination.
• Forward destination: Where calls go after the greeting/recording step. This can be another Premium feature, a SIP trunk/device, a call forward destination, CrazyPBX, SIP URI, or another supported Number Manager destination.
• Greeting audio: Optional audio played to the caller before the call is forwarded.
• Recording: Saves audio from calls that pass through the Recording Box.
• Transcription: Converts recordings into text after the call has completed, when enabled.
• AI insights: Optional post-call analysis, such as summaries or other call insights, when available and enabled.
• Alerts: Optional notifications for call outcomes or recordings.
• SFTP/S3 exports: Optional export destinations for recordings or metadata, if configured in the editor.
• Call History: Shows inbound calls handled by the Recording Box.
• Recordings Library: Stores recordings and provides filters for reviewing calls.
• Usage & Billing: Shows usage records for calls, SMS alerts, transcription, AI insights, and related charges.

Recordings Library filters

• Recording box: Filter recordings to a specific box, or view all groups.
• Date Filter Range: Select common ranges such as today, the last 7 days, or the last 30 days.
• Called DID: Filter by the phone number that received the call.
• Search Caller: Search by caller ID or caller name.
• Include purged recordings: Include recordings that have been purged from normal active storage.

Usage filters

• Filter by group: View usage for one Recording Box or all groups combined.
• Billing Period: View recent usage, such as the last 7 days, last 30 days, or the current month.

Connecting a phone number

1. Open Number Manager.
2. Select the phone number that should be recorded.
3. Set the voice route to Recording Box.
4. Select the Recording Box as the destination.
5. Save the number and place a test call.