What is a webhook?

A webhook is an automatic message that Crazytel sends to a web address you choose, the moment something happens on your phone system.

Think of it as a short "this call just happened" note. Instead of logging in to check call history, your own system is told straight away. For example:

• Log every missed call in your CRM.
• Open a helpdesk ticket when a voicemail arrives, with the transcript attached.
• Post a message to a team chat channel when a call ends.
• Update a wallboard when a caller joins or leaves a queue.

Webhooks are separate from email and SMS alerts. You can use any combination of email, SMS and webhooks on the same feature.

Who is this for? Webhooks need a web address (URL) that can receive messages. That might be your developer's app, an automation tool such as Zapier, Make or n8n, or, for some features, a chat channel in Discord, Slack, Microsoft Teams or Google Chat.

See also Things every webhook has in common and Webhooks quick comparison.