"This article explains the process for changing the mobile phone number associated with your account when you use two-factor authentication (2FA).
REQUIREMENTS
- You must be the account holder
- You must be able to verify your account ownership
- The change must be requested via phone call
PROCESS
STEP 1: PREPARE FOR THE CALL
Before calling, please have your account information ready for verification purposes.
STEP 2: CONTACT CUSTOMER SUPPORT
Call our dedicated customer support line at 1800 272 998.
STEP 3: VERIFY YOUR IDENTITY
Our representatives will ask you to verify your identity as the account holder through our standard verification process.
STEP 4: REQUEST THE CHANGE
Once verified, you can request to change the mobile number associated with your account.
IMPORTANT NOTES
- Only the primary account holder can change the main mobile number on the account
- This process helps ensure the security of your account
- Two-factor authentication will continue to protect your account after the number change"