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Changing 2FA Numbers

General

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Changing 2FA Numbers

General23 Jan 20268 views

"This article explains the process for changing the mobile phone number associated with your account when you use two-factor authentication (2FA).

REQUIREMENTS

  • You must be the account holder
  • You must be able to verify your account ownership
  • The change must be requested via phone call

PROCESS

STEP 1: PREPARE FOR THE CALL

Before calling, please have your account information ready for verification purposes.

STEP 2: CONTACT CUSTOMER SUPPORT

Call our dedicated customer support line at 1800 272 998.

STEP 3: VERIFY YOUR IDENTITY

Our representatives will ask you to verify your identity as the account holder through our standard verification process.

STEP 4: REQUEST THE CHANGE

Once verified, you can request to change the mobile number associated with your account.

IMPORTANT NOTES

  • Only the primary account holder can change the main mobile number on the account
  • This process helps ensure the security of your account
  • Two-factor authentication will continue to protect your account after the number change"