CrazyPBX - Making a CrazyPBX Autoattendant/IVR

CrazyPBX - Creating an Auto Attendand / IVR

Auto Attendants (IVRs) are interactive menus that allow callers to navigate to a set destination. Auto Attendants can be paired with Ring Groups or Call Queues to notify multiple people of an inbound call.

⚠️ This guide covers CRAZYPBX IVRs if you are using SIP Trunks, this is the wrong guide!

Creating a CrazyPBX IVR

1. Sign in to your Crazytel Customer Portal account and click CrazyPBX

1. Click Inbound Features, then Auto Attendants

1. Click Setup New Auto Attendant on the top-right

1. In the pop-up panel, enter the following fields:

a. Auto Attendant Number: This is the CrazyPBX internal identifier for this Auto Attendant

b. Nickname: This is the human readable name for this Auto Attendant

c. *(optional - recommended)* Greeting Sound: This is the audio that plays when the caller reaches the Auto Attendant. This is used to tell the caller which button/number to press for which destination.

d. Default Destination: This is where calls go if no input is received from the caller (IE, Hangup, Reception, Voicemail)

1. Set a Digit from the drop-down. This is the input the caller must provide for the Destination.

1. Set a Destination from the drop-down. This is where the call will go when the linked Digit is pressed.

1. *(optional - recommended)* Add more Menu Options to the Auto Attendant. Each digit can be used once per Auto Attendant. If you have more than 12 options, create an additional IVR and use * for 'More Options' - feeding one IVR into the other.