How to Forward Calls

Use Manage Phone Numbers to send inbound calls for a number to an external phone number. The forwarding destination is controlled from the number's Voice routing tab.

!Voice routing tab showing Call Forward routing fields.

Before you start

Requirements:

• A phone number with Crazytel on your account
• Call forwarding enabled (Account Management > Account Settings > Call Forwarding)

Have the destination number ready in international format. For Australian numbers, remove the leading 0 and add 61, such as 61212345678 for a landline or 61400111222 for a mobile. For international numbers, prefix 0011 and enter the rest of the country code, such as 001118009359935 (Chase Bank America).

How to call forward, step by step

1. Sign in to the Crazytel MyAccount portal.
2. Open Number Management > Manage Phone Numbers.
3. Find the phone number you want to forward.
4. Click Manage next to that number.
5. Open the Voice routing tab.
6. Set Voice route to Call Forward.
7. Enter the forwarding number in Route destination - remember to use the formatting from above.
8. Optional: choose a Backup voice route if calls should fail over somewhere else (IE, Voicemail).
9. Optional: enter a Backup destination for the backup route.
10. Set Voice timeout seconds if the primary route should ring for a specific time before failover.
11. Click Save changes.
12. Place a test call to confirm the forwarding works.

Route options

• Call Forward: Forwards calls to the destination number.
• Call Forward using DID as Caller ID: Forwards calls while presenting the Crazytel DID as the outbound caller ID where supported.
• Voice Not Configured: Leaves the number without an active voice destination.

Important

Save changes updates live routing for the number. Check the destination number carefully before saving.