Before reporting, try the steps in Checks you can run. Many problems are fixed by a restart or a loose cable.
Where to go
Diagnostics & Faults › Choose a connection › Report a fault
You can also report from the connection's Troubleshooting tab.
Steps
- Describe the problem. No internet connection, It keeps dropping out, Slow internet, or Something else, and how much it affects you.
- A few quick checks. Tell us what you have tried: restarting your modem, checking cables, the modem lights, restarting the NBN® box and testing with a cable instead of Wi-Fi.
- Review and send. Press Send fault report. You get a reference number.
Follow your report
Open reports show on the dashboard's Open faults tile and on the Fault reports tab of Diagnostics & Faults.
- Check for updates
- Fetch the latest news from NBN®.
- Add information
- Tell us anything that has changed.
- Closed or resolved
- NBN® has finished its work. It does not prove your internet works, so check your connection afterwards.