An eSLA (fault service level) is how fast NBN® works on a fault with your connection. It does not change your speed.
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The levels
- Standard
- The usual NBN® repair times.
- Enhanced-12 (24/7)
- Worked on around the clock, aiming for a fix within 12 hours.
- Enhanced-4 (24/7)
- Worked on around the clock, aiming for a fix within 4 hours.
The number is how many hours NBN® aims to take to fix a fault. A level that says business hours counts business hours only.
Which plans include what
- CrazyNBN plans
- Standard fault repair.
- SuperCrazy NBN® plans
- Faster fault repair included at no extra cost. On some you choose between Enhanced-4 and Enhanced-12 when you order; both are included in the plan price.
- Fixed Wireless
- Standard.
Each plan on Available Plans shows the level it comes with. Fault repair is never sold as an extra.