SIP Announcement

This guide covers SIP Trunk announcements. If you are using CRAZYPBX, _this is not the right guide._

Creating your SIP Trunk announcement

This guide assumes you have at least one destination configured on your account -- a SIP Trunk, Voicemail box, or a call forwarding destination.

1. Sign in to your Crazytel Customer Portal and navigate to Features.

1. Click Announcements, then Add New Announcement on the top-right

1. Enter a Human readable Name for your announcement to identify it

1. Set a Greeting (audio file) for the announcement. This can be left blank if you do not have an audio file yet.

1. Set the Primary Route - this is the destination the Announcement will try first

1. Set the Backup Route - this will be used if the Primary Route cannot be reached/times out

1. *(optional):* Enable Allow Skip. This will skip the audio file and send calls to the Primary Route if the caller presses a DTMF key (number pad number during call)

1. *(optional):* Enable Don't answer. This plays the audio without answering the call for the remote party.

NB: This will cause issues with some mobile carriers, as 183 - Early Media is not respected.

1. Save your Announcement, and configure your call flow to use it as required

Uploading an audio file/greeting

To upload a Greeting audio, you will need a .wav audio file. If your recording is not currently a .wav audio file, you can use an online conversion tool like [www.g711.org](www.g711.org) to convert the file for free. Crazytel uses this service internally for file conversion.

With your .wav file, complete the following steps:

1. Sign in to the Crazytel Customer Portal and navigate to Features > Greetings

1. Click Upload Greeting

1. Enter a logical nickname for the greeting (IE, "Announcement - "Thank you for calling..." "). This will allow you to identify the correct audio file at a glance if you have multiple audio files.

1. Click the Choose file button and upload the .wav file

1. Click Submit to upload the audio file to Crazytel's servers

1. Navigate to Features > Announcements and click Edit under the Announcement you want to update the audio file for

1. Select the newly-uploaded audio file in the Greetings drop-down on the top-right of the page

1. Save changes