Crazytel does not supply routers. You can use any router that works with the NBN®, and setup takes a few minutes. There is no username or password to type in.
Your details
NBN® Dashboard › Setup guide
The Setup guide (on the dashboard or any connection page) shows your connection type and which port on the NBN® box your router should use.
Steps
- Check your NBN® equipment. Your internet comes in through the NBN® Connection Box, a small box on the wall put there by NBN®. Make sure it has power.
- Connect your router. Plug a network cable from the WAN (internet) port on your router into the port shown in the Setup guide.
- Set the WAN connection to IPoE. In your router's settings choose IPoE, which some routers call Dynamic IP or DHCP. Leave any VLAN setting blank or off.
- Restart your router. Turn it off and on again and give it a few minutes to connect.
- Still offline? Check the lights on your NBN® box look normal, then look at NBN® Pulse on the dashboard to see what we last knew about your connection.
FTTN and FTTB connections
These use the copper phone line and have no NBN® box. Your modem plugs straight into the phone wall socket, so it must support VDSL2, the type of internet used on copper lines. Set it up the same way: IPoE, Dynamic IP or DHCP, with no username or password.