Most NBN® connections have an NBN® Connection Box on the wall, put there by NBN®. Your router plugs into one of its ports. You may see it called an NTD (Network Termination Device), or an NCD on Fibre to the Curb.
Find it
NBN® Dashboard › Your NBN® box
The panel is also on each connection's Overview tab. It shows the box's lights and ports, and which port each connection uses. FTTN and FTTB have no NBN® box, because your own modem plugs into the phone socket.
The lights on the page
- Green
- Working normally.
- Amber
- Could be better.
- Solid red
- A problem, such as an alarm.
- Flashing red
- The NBN® network reported a flashing light.
- Dark
- Off. This is normal for the alarm light.
- Dark with a red ring
- A problem, such as nothing plugged into a port, or no response from the box.
- Hollow grey
- Not checked yet.
Warnings
- Nothing detected on Port 1
- No router is plugged in, or the cable is loose or faulty. Check the cable goes into the port shown.
- No fibre signal
- Do not unplug the fibre cable. Report a fault.
- The box is not responding
- Check the box has power, then run a check.
Click a port on the panel to Check this port or Reset this port. A reset can drop your internet for a moment.