Everything for your NBN® internet is in the NBN® Internet part of the menu on the left of My Account. Here is what each page is for, and where to go for the things people ask about most.
What each page is for
- NBN® Dashboard
- A quick look at all your connections: how many are connected, anything that needs you, open fault reports, monthly cost and data used this month.
- My Services
- Every connection in one list. Press Manage on one to see its details and make changes.
- Order NBN®
- Order a new connection, or switch an existing one to Crazytel.
- Available Plans
- Every plan we sell. Enter your address to see the ones you can get.
- Diagnostics & Faults
- Check a connection, restart it, or report a fault.
- Usage & Billing
- Data used and what each connection has been charged.
- Notifications & Webhooks
- Choose when we may text you, and send updates to your own systems.
- Check Address
- A full report on what NBN® has built to an address.
Where do I...
- Change my plan
- My Services › Manage › Manage menu › Change plan.
- Upgrade to full fibre
- Open the connection › Manage › Full fibre upgrade. Only shown when your address can get it.
- Move house
- Open the connection › Manage › Move house.
- Pause or end my internet
- Open the connection › Manage › Suspend or Disconnect.
- Add a static IP address
- Open the connection › Manage › Static IP.
- Fix a problem
- Diagnostics & Faults, or the Troubleshooting tab on the connection.
- See my bills
- Usage & Billing, or the Billing & CIS tab on the connection.
- See my router settings
- Press Setup guide at the top of the dashboard or the connection page.
Inside a connection
- Overview
- How the connection is doing, your NBN® box and the plan details.
- Upgrade options
- Faster plans and what each one needs.
- Usage
- Data used each day, with a download.
- Billing & CIS
- Charges for this connection and the plan's Critical Information Summary.
- Troubleshooting
- Checks, restart and fault reports.
- Timeline
- Everything that has happened on this connection, newest first.