Switch to a faster or cheaper plan straight away, or schedule the change for a later date such as your next billing date.
Where to go
My Services › Manage › Manage menu › Change plan
To compare plans first, open the connection's Upgrade options tab.
Steps
- Choose your new plan. Plans under Available now work on your connection as it is.
- Check what changes on your bill. The new price is shown before you confirm.
- Choose when. Now or On a later date.
- Confirm. Press Change plan or Schedule change.
What the Upgrade options mean
- Available now
- You can switch straight away.
- Available with an NBN® box upgrade
- Your NBN® box cannot carry this speed, so NBN® would swap it. The dialog explains what is involved.
- Available with a new additional NBN® box
- Only when your box has no free port or no speed left. NBN® reviews each request and may decline it.
- Upgrade to full fibre
- Needs a full fibre upgrade first.
- Top up needed
- Top up your prepaid balance first.
- Not available on this connection
- The reason is shown next to the plan.
Cancel a scheduled change
A scheduled change shows under Coming up on this connection. Press Cancel scheduled change any time before the day. You can have one scheduled change of each kind at a time.