You will see these words on Available Plans, when you order, and on each connection.
Where to go
Speeds
- 100/20
- The top download and upload speeds in Mbps (megabits per second). The first number matters for streaming and downloads; the second for video calls and sending files.
- Typical evening speed
- What customers on that plan usually get between 7pm and 11pm, the busiest time of day. It can be lower at times.
Plan documents and labels
- Key Facts Sheet
- A short summary of the plan's key facts. Press the link on any plan card.
- Critical Information Summary (CIS)
- Sets out the plan, its price, minimum term and how to cancel. You tick that you have read it before ordering; it stays on the Billing & CIS tab.
- Most Popular
- The plan we suggest for most homes on that connection type.
- CrazyNBN / SuperCrazy NBN®
- Our two plan ranges. CrazyNBN uses Standard fault repair; SuperCrazy NBN® includes faster fault repair.
- NBN® eSLA
- How fast faults are fixed. See NBN® eSLA explained.
- Minimum term
- Shown on the connection's Overview tab when one applies, for example after a full fibre upgrade.
Your internet address
- Dynamic IP (included)
- Your internet address changes now and then. This suits almost everyone.
- Static IP address
- Your internet address stays the same. Useful for servers, remote access or business systems. The monthly charge is shown when you add it.
- Line ID (AVC ID)
- The NBN® ID for your connection, starting with AVC. Copy it from the connection page.