Choose when we may text you, and optionally send NBN® updates straight to your own system or chat channel.
Where to go
Text messages
On the Text messages tab, choose when we may text you about NBN® orders, appointments and faults, then press Save text hours.
- 9:00 am to 5:00 pm, Brisbane time
- Texts only during the working day.
- Any time of day
- Texts as soon as something happens.
Webhooks
A webhook sends an update to a web address you choose whenever something happens. It is optional and mostly used by businesses.
- Add one. On the Webhooks tab, press Add webhook.
- Where to send. Enter the address and pick the layout. JSON suits your own system; Slack, Microsoft Teams, Discord and Google Chat post a readable message to a channel.
- What to send. Choose which updates and which connections, then save.
- Working
- Updates are arriving.
- Failing
- Your address is not accepting updates. Check it is online.
- Paused
- Not sending. Press Resume to start again.
Delivery log
The Delivery log tab lists each update we sent: Delivered, Sending, Failed, gave up or Cancelled. Press Send again to resend one.