The order card at the top of a new connection ticks off each step as it happens. Press Refresh progress to check for news.
Where to go
My Services › Manage › Order card
The steps
- Order sent to the NBN®. We have placed your order.
- NBN® Connection Box on its way. Shown when a new box is sent to you: being prepared, on its way, then delivered.
- Plug in your box, then activate it. Once the box arrives, plug it in and press Activate my NBN® box. For a switch, press Continue my transfer.
- Waiting on the NBN® network. NBN® is connecting your service.
- Connected. NBN® has confirmed your connection is live. Now set up your router.
Technician visits
If NBN® needs to visit, the appointment shows at the top of the connection. Time to be confirmed means NBN® has not set a time yet.
- Reschedule
- Choose another time for the visit.
- Appointment contact
- Change who the technician should call.
- Site contact
- On the Overview tab, save the person to contact about this connection, for example someone at the property.
If something goes wrong
- Withdraw order
- Cancels an order that has not finished yet.
- Order failed
- The reason is shown. Fix what it says, then press Retry order.